Job Description
The Bradbury Co., Inc. is recognized around the world as the leader of quality roll forming solutions. We are a family-owned company located in Moundridge, KS. Our headquarters in Moundridge employs around 300 employees. Join our team!
SUMMARY
Perform support functions for equipment installation start-ups, warranty visits, and upgrades at customers' facilities. Will work with various departments while on-site for completion and equipment sign-off. Travel is required for a minimum of 65%-75% of the time for projects.
*RELOCATION NOT NECESSARY*
Field Service Engineers can retain their residence anywhere in the US. Travel to customers' facilities is company paid. Occasional trips to headquarters in Kansas will be required.
ESSENTIAL FUNCTIONS
- Travels for Field Service and warranty issues to customer sites
- Assists Technician I & II's with projects when not traveling
- Works with customer personnel to gain approval of the equipment in the customer's plant
- Works with the customer personnel to complete operator and maintenance training in the customer's plant
- Completes testing or repairs of equipment with budgeted hours and timeline in mind
- Review manuals and spare parts lists with customers
- Ensure safety protocols are followed so there are zero lost time accidents
- Follows current and future department standards and guidelines
- Contributes to meeting the annual Customer Services sales goal
- Directly accountable for managing self and leading others towards the advancement of our Vision, Mission and Values & Beliefs
SKILLS & ABILITIES REQUIRED/PREFERRED
- Skilled and Experienced in operating Microsoft Office Suite of Products and Syteline ERP system
- Mechanical, Electrical, and Hydraulic/Pneumatic skilled knowledge and experience
- Knowledge of reading Foundation, Hydraulic, Pneumatic, and General Arrangement drawings and answering questions
- Skilled in the Process Flow of remote troubleshooting
- Strong verbal and written communication skills
- Takes the lead in the completion of issues
- Skilled and Experienced to collaborate with a Cross Functional Team within The Bradbury Group
- Knowledge and Experience to discern what is right and fair for the long-term success of a Customer Relationship
- Skilled and a Leader in using mechanical prints to troubleshoot
- Ability to communicate with Bradbury vendors
- Knowledge of domestic and international shipping
- Skilled at navigating customer service equipment books
- Fully understand and be able to instruct Test Technicians I & II on operator controls and equipment operation
- Ability to negotiate with customers when and where it is required, with Bradbury's best interest in mind and to bring a fair and reasonable resolution to our customers
EDUCATION/TRAINING REQUIRED/PREFERRED
- Prefer formal industrial-related training - machining, electrical, mechanical, fluid power, controls, and/or industrial machine maintenance
TRAINING
- For a period of 3-9 months, training will take place at headquarters in Kansas. Training will consist of time learning our equipment, systems, processes, and procedures under the guidance of experienced employees.
OTHER COMPETENCIES & REQUIREMENTS/PREFERENCES
- Technical Capacity
- Ethical Conduct
- Communication Proficiency
- Results Driven
- Initiative
- Customer/Client Focus
- Problem Solving/Analysis
- Time Management
- Willing to learn new concepts and skills.
- Self-starting personality
- Prefer previous assembly or repair experience with rollforming, FMS, leveling, and coil processing equipment
- Must be willing and able to travel for extended periods of time (domestic and international) 65-75% of the time, and up to 100% of the time
- Directly responsible for maintaining a valid driver's license with the ability to rent vehicles and drive Bradbury Company vehicles for work related travel
- Directly responsible for maintaining a valid passport
PHYSICAL REQUIREMENTS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- This position is very active and requires bending, kneeling, stooping, crouching, crawling, twisting, and climbing all day.
- The employee must lift and/or move 10-20 pounds constantly, frequently lift and/or move 20-50 pounds and occasionally exert (pushing/pulling) 50-100 pounds of force.
WORK ENVIRONMENT
- While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at job and customer sites. The noise level in the work environment and job sites can be loud.
BENEFITS
- Competitive salary with annual performance evaluations
- Health Insurance
- Health, dental, vision, and prescription drug insurance
- No Waiting Period
- Coverage starts on the first of the next month following day 1 of employment
- Company-Paid Life Insurance
- Roth & 401(k) + Company Match
- PTO
- All new hires start with 40 hours of PTO on Day 1
- Accrue 40 more each year
- All new hires start with 40 hours of PTO on Day 1
- Vacation
- 80 hours per year
- Paid Holidays
- Safety Shoe Allowance of $150/yr
- Tuition Reimbursement
- Reduced Fee Child Care at Cradle to Crayons in Moundridge
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