Field Service Engineer

Job Summary

The Field Service Engineer is responsible for creating Bill of Materials (BoMs), Installation Detail Plans and the implementation of projects in the field. The Field Service Engineer will support business in Texas, Louisiana, and California. Minimal travel to sites required.

Responsibilities

• Must have knowledge and Experience of using ATT Network Management Systems
• Previous Central Office Experience
• Provide remote support and troubleshooting assistance to Test Technicians deployed in the field
• Writing of BOMs
• Provide technical assistance to the Project Management team.
• Ability to write test plans and non-intrusive Methods of Procedure (EMOPs)
• Organize and conduct meetings as necessary to meet departmental objectives
• Work with internal department managers as needed to meet company objectives
• Understands, adheres to, and promotes the Environmental, Health & Safety policies
• Other duties as assigned by Manager.

Personal Qualities

• Analytical Thinking – Exceptional ability to analyze data and utilize it to make sound decision
• Conflict Management and Resolution Skills - Build consensus, anticipate and solve problems
• Results focused – Ability to organize and manage multiple, and at time competing priorities
• Communication Skills – Demonstrate communication skills necessary to interpret policies in situations requiring persuasion and prepare and present presentations,
• Relationship building skills – ability to work within a dynamic team setting and provide role model leadership to AFL workforce

Qualifications

• Minimum of four years telecommunications training and/or experience. Must have demonstrated proficiency at the Technician and Project Mgt. level.
• Highly organized and able to manage multiple projects and tasks
• Excellent Customer service skills
• Have experience with Microsoft Office and Vendor Specific Software.
• Think critically and problem solve
• Handle confidential/ sensitive information with discretion
• Good judgment

Working Conditions

• Use of standard office equipment
• Good vision and hearing
• Finger and wrist dexterity
• Light physical effort (usually lifting/moving 50 pounds)
• Walking up and down stairs General hours of Monday through Friday 8:00am to 5:00pm. Ability to provide support during and outside regular business hours is required.
• Work indoor/outdoor with variable conditions
• Regional travel required.
• Must be able to work in the United States.