Field Service Engineer

Client Name: Avante Health Solutions

Domain: Healthcare- Nurses & Support Workers

Location: USA - Seattle

Salary: USD 120000 - 160000

Experience:1 - 30 Year

FIELD SERVICE ENGINEER

POSITION SUMMARY
The Field Service Engineer (FSE) provides frontline support by resolving customers' concerns and issues through technical expertise and troubleshooting. The FSE inspects, troubleshoots, repairs, calibrates, and verifies the performance of complex and intricate diagnostic imaging equipment while providing regular communications to team members and customers.

This position responds to and resolves all service-related issues primarily within the Seattle, Washinton area and requires timely travel response to the customers site location. The FSE position is a remote position that does not require daily or regular attendance at an office.

This is a work from home dispatched position.

POSITION RESPONSIBILITIES(Essential Job Functions)

Serves as primary onsite support engineer for all customers within assigned territory for contract, warranty, and billable service calls; provides back-up onsite support in other territories as necessary

Communicates with Service Support team to receive and provide detailed follow-up information regarding new service calls, follows-up on open calls, and brings issues to closure

Ensures company values are upheld in all customer communications and the highest level of customer service is provided in all interactions; represents Avante in a professional and positive manor

Uses critical thinking to resolve issues within defined procedures and practices to identify appropriate action to repair equipment rapidly and accurately

Consults by phone, Teams, and e-mail with Regional Service Director, Area Service Manager, and technical staff to communicate information regarding system troubleshooting, diagnosing the problem, and determining best practice to resolve issue; effectively communicates system status and time of escalation per Avante Escalation Procedure

Travels to customer sites to diagnose and repair system failures, provides routine Preventive Maintenance (PM) services, and other duties as required by contract or leadership direction.

Resolves system and component issues by reloading software and replacing hardware to resolve equipment issues and maximize equipment performance to OEM (Original Equipment Manufacturers) specifications

Generates system sales leads and communicates those leads back to sales team

Trains and disseminates knowledge to the rest of the organization regarding equipment

Participates in the on-call rotation schedule for after-hours technical support calls

Complies with policies, guidelines, and regulatory requirements per ISO 13485:2016 standards and the Company's Quality Management System

Accepts the FSE role supersedes other designations and includes travel by all modes, and collaboratively follows the chain of command

Demonstrates success and a passion for servicing and learning new technologies which generally incudes training opportunities in Avante supported modalities and system models

Identifies improvement opportunities to processes and offers applications and solutions to promote optimal efficiency

Works professionally, respectfully, and efficiently with all levels within the organization

Adheres to all company employment policies and safe practices

Performs other duties as assigned

Education/Experience:

· Associate degree in biomedical, electrical/electronics, or computer engineering technology; military training; or equivalent combination of education and experience

· 2 to 4 years of medical diagnostic imaging troubleshooting and repair experience required; 1-3 additional years of diagnostic imaging Field Service repair experience preferred

· Above average troubleshooting knowledge of any combination multi-OEM/multi-modality(Cath/Angio, CV systems preferred).

Other Qualifications:

· Work remotely from home-based location

· Travel to customer site will include 50-75 percent of work

· Must be ready, willing, and able to travel by all modes of transportation and have a valid driver’s license, passport, and Motor Vehicle Record meeting company requirements and guidelines

· Driving record that is insurable

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POSITION COMPENSATION AND BENEFITS

· Flexible schedule

· Salaried position with competitive compensation, commensurate with experience

· Company-sponsored benefits, including medical, dental, life, disability, and 401k

· Paid time off and company-paid holidays

· Company vehicle and gas card

· Company phone benefit

Job Type: Full-time

Pay: $120,000.00 - $160,000.00 per year

Schedule:

• Home daily

Work setting:

• In-person

Ability to Relocate:

• Seattle, WA: Relocate before starting work (Required)

Work Location: In person