Field Service Biomed

Index Services, LLC is seeking to add to our Field Service team! We are seeking an experienced biomed candidate to cover the DFW area! We service highly specialized equipment for hospitals, laboratories and manufacturers in the life science industry. We are specifically seeking someone with ultra-pure water system service and cell culture incubator service experience. Reverse Osmosis, Electronic De-ionization, or Water For Injection (WFI) water system service experience is ideal. We are looking for someone based out of Dallas Fort Worth (or the surrounding area) to support our customers in the DFW metroplex and the surrounding cities. This is a Field Service position so most hours are spent working in and traveling to customer locations. There is no office to go to, so our techs office at home. We are looking for career minded, self motivated applicants that are independent and learn fast! This is not a commission based job. Candidates with water system experience or Biomedical Electrical Engineer (Biomed / Biomet) experience move to the top of the interview list. The ideal candidate must be very computer literate, familiar with hand tools, have electro-mechanical knowledge / experience and have the ability to lift up to 50 lbs of weight periodically.

Index Services, LLC Field Service Biomed job description:

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

Your Role:

As a Field Service Biomed you will be responsible for the installation, repair, preventative maintenance, verification, and qualification of water purification systems, cell culture incubators, surgical waste transposal systems, LN2 freezers, freeze dryers (lyophilizers), lab ovens, environmental chambers, anaerobic chambers, and a range of other laboratory and life-science equipment. In this role, it will be your responsibility to schedule and complete service visits in a timely manner.

You will collaborate with various internal support groups within Index Services, LLC and external support groups within our customer teams (Sales, Technical Services, Operations, Customer Service and others) to provide the highest level of satisfaction to our customers. In addition, you will be responsible for promoting and encouraging growth of Index Services’ products and services as well as our customer’s products and services such as: capital upgrades, accessories, consumables, etc..

• Ensure proper administration and management of the territory workload as well as properly document service call completion and provide appropriate documentation to customers.
• Domestic travel up to 75% of your work-day, however our techs are home most nights.
• Occasional work outside of typical business hours, depending on business needs where emergency service is requested.

Physical Attributes:

• Lifting of up to 50 pounds
• Wearing of respirator protection
• Regular work in laboratory, clean room and surgical operating room environments with increased safety measures; gloves, protective coveralls, respirator, etc
• Use of a company vehicle

Who you are:

Minimum Qualifications:

• High School Diploma or GED
• Valid driver's license
• 3+ years experience in Biomed/Biomet role
• 3+ years of Field Service experience with Electro-Mechanical devices
• A clear driving record
• Ability to pass a state and federal back-ground check

Preferred Qualifications:

• Technical degree in areas such as Plumbing, Electronics, Computer Repair or equivalent
• 2+ years previous professional experience in Plumbing, Electronics, Computers; experience may substitute for Technical degree
• Certification or technical qualification in Biomedical Equipment Engineering or relative applied education
• Proficiency in tools and test equipment
• Basic IT skills to properly complete admin, training and some system installations
• Experience with Reverse Osmosis and water purification technologies
• Experience working in Laboratory and Clinical environments
• Experience working with Microsoft Office
• Experience working with PC Device connections and Network settings, including but not limited to: serial port and USB connections, resource selection and IP address settings
• Experience in testing, repairing and maintaining capital equipment
• Experience working with electronics and computer equipment
• Experience in the use of mechanical and hand tools and service test equipment
• Effective communication and customer service skills are essential with the ability to deliver customer satisfaction and grow the customer base within your assigned territory
• Ability to work independently with limited supervision and in an established team setting

Index Services, LLC., is a drug free work-place and applicants must have a clear criminal history in order to be considered for employment.

Job Type: Full-time

Pay: $52,000.00 - $75,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Travel requirement:

• Up to 75% travel

Application Question(s):

• Do you have a clear criminal record?

Education:

• High school or equivalent (Required)

Experience:

• Water System Service: 2 years (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Arlington, TX: Relocate before starting work (Required)

Willingness to travel:

• 75% (Required)

Work Location: In person