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Field Service Technician (RS) - New York, NY
The Field Service Technician (FST) will provide on-site and remote support of Rad Source products to our customers requiring technical support. The FST will work with our Customer Support Representatives to troubleshoot equipment, advise the customer on how to use the equipment, build relationships with customers, and follow company procedures. The FST will also create reports of customer service calls and use company database to receive and complete work.
We are seeking an experienced self-driven Field Service Technician, preferably with an X-ray Device with low or high voltage experience, to install and support our highly advanced equipment, while delivering the highest quality of customer satisfaction in the industry for our customers around the globe. This cross-functional position provides a new and exciting opportunity to improve your skills and expand your career.
If you enjoy troubleshooting and repairing electro-mechanical devices, while providing top tier customer service, you'll love this job.
Responsibilities:
- Coordinate and execute, installation, inspection, maintenance, and repair of Rad Source Systems both remotely, and in the field.
- Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency using available test equipment.
- Assemble, install and test electrical and mechanical components of Rad Source’s industrial units including medical devices at customer locations.
- Provide positive interaction with customers during performance of installations, warranty and service repairs, upgrades, field actions, preventive maintenance visits, and equipment trials.
- Provide training to direct proper operation of Rad Source Systems.
- Document all work performed, maintain parts, supplies, tools, test equipment and technical literature by completing service reports in an accurate and timely manner.
- Coordinate onsite schedule via management direction and in alignment with customer expectations.
- Maintain technician/task inventory, record and return required materials effectively and efficiently.
- Ensure compliance with safety regulations and policies.
- Ensure clean safe work environment.
Qualifications:
- 3-5 years’ experience in a similar role servicing complex electrical and mechanical equipment; degree in electronics is a plus.
- Previous biomedical, level 1 or 2 imaging, experience is preferred but not required.
- Experience working with high and low voltage.
- Able to read and follow electrical schematics.
- Must be able to maintain and utilize basic hand tools and electrical meters and measuring devices.
- Must be physically able to bend, climb, kneel, reach, sit, squat, stand and walk.
- Must be able to carry or lift up to 50 pounds routinely and on occasion up to 100 pounds with limited assistance.
- Must have a clean motor vehicle record and reliable transportation.
- Applicants must pass a background check, including credit and drug test.
- Must possess excellent time management skills.
- Must possess strong interpersonal skills including written and oral communication.
- Must be able to bring tasks through to completion with minimal supervision.
- Travel: Must be willing to attend training in Buford, Georgia. - Must be willing to travel Monday – Friday, including potential for overnight stays. - Must be willing to participate in an incentive-based on-call rotation that includes weekends.
- Benefits: On-call incentives. - Per diem for meals (CONUS rates). - Travel accommodations are provided (hotels, flights, rental car, etc.). - All tools and equipment provided. - Cell phone stipend. - Full benefits package including benefit allowance, medical, dental, vision, 10 holidays,
PTO, 401(k) match of 110% of up to 6%, and many other supplemental plans. Rad Source Technologies, Inc. is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, gender, age, national origin, disability, veteran status or any other protected characteristic as established by law.
Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
**PLEASE APPLY TO BE CONSIDERED**
Based on that, we introduced our first products in 1999 incorporating x-ray technology including the first FDA cleared x-ray blood irradiator as well as our laboratory research x-ray irradiator, the RS 2000.
Since then, we’ve continued expanding our capabilities and adding to our proprietary x-ray based irradiation technology, developing proprietary x-ray sources and new equipment. We are a global enterprise and our equipment resides in major pharmaceutical labs, healthcare institutions and renowned universities around the world. We are based in Buford, Georgia, USA where our highly qualified and dedicated staff continues to develop our technology, design and produce our equipment.
