Field Engineer

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with offices in LA, Atlanta, New York, Raleigh, and more.
As a Field Service Technician, you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction. Acting as a first line response to customers on-site in your assigned territory you will communicate in an open, helpful, and engaging manner with your focus being finding the right solution with your customers.
Responsibilities

• Digital Field Service Technician, a dedicated technical liaison servicing the customer.
• Responding to customer installation, maintenance, and service calls promptly and effectively.
• Servicing Kitchen Production Systems, including POS, receipt printers, customer payment terminals and back-office peripherals within an assigned territory.
• Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
• Utilizing your technical skills on products like peripherals, large system printers, enterprise level servers, communications equipment, networks, internet access points, etc.
• Performing maintenance repair and system overhauls (like modular swaps and unit replacements).
• Managing everything from network faults and traffic, to configuration, security, and remote system access.
• Logging all customer calls and activity and tracking all expenses incurred in the delivery of services.

Requirements

• General knowledge of POS and familiarity with network/system management.
• Familiarity with large servers, mainframe computers, and imaging software.
• Basic PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
• One to three years of related experience in a technical setting is preferred.
• Working knowledge of Microsoft Office Suite, Windows, etc.
• Local candidates strongly preferred.
• High School Diploma or GED (associate degree or higher preferred).
• Must be authorized to work in the U.S.
• Must be at least 21 years of age.
• Must have a valid driver's license and driving record that satisfies fleet requirements.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Essential functions of this position include prolonged travel with driving several hours per day, rotating and weekend shifts, carrying and lifting tools, parts, and equipment weighing up to 50 lbs without assistance, bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time.

The US base range for this contract position is $15-$22/hour. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.