Field Consultant - Kansas City

CCC Intelligent Solutions is a leading technology company helping to improve the insurance claims process for millions of people. Our award-winning SaaS platform connects more than 35,000 businesses, including insurance carriers, repair facilities, automakers, part suppliers, lenders, and others to streamline the process from start to finish.
Our advanced capabilities in AI, IoT, telematics, data, and analytics drive continual innovation across our platform, as we work to advance the multi-trillion-dollar P&C insurance economy's digital transformation.
At CCC, our mission is to keep people's lives moving forward when it matters most. Diversity of experience and perspective is key to our pursuit so we can deliver a future of possibilities for our customers.
The Role
The primary responsibility of the Field Consultant is ensuring client satisfaction and retention through quality service and proactive consultation. The Field Consultant is responsible for building and maintaining relationships with customers at the local office levels. Other responsibilities entail working collaboratively across the organizations; serving as the customer advocate in facilitating issue resolution with technical support and IT operations; conducting virtual or on-site product training; providing industry trends and data for customers to benchmark their performance against their competitors and industry standards. The Field Consultant also partners with the sales team to develop and implement client related service plans for new and existing customers both for short-range and long-range business objectives of both CCC and its clients.
This role will entail a combination of virtual and in person training with a possibility of travel around 40%
Ideal candidate location will live in the Kansas City, MO, St. Louis, MO or Des Moines, IA.
The terrority for this role will cover Kansas, Missouri, Iowa, and Nebraska.
Key Responsibilities:

• Serve as key point of contact for servicing existing customers within an assigned geographic territory
• Analyze insurance industry trends to generate action plans that will help customers meet key performance indicators
• Service customers through scheduled on-site visits as well as remote service options such as webinars, web based portals, and self -service technology
• Hold overall responsibility for client satisfaction as it pertains to customer service
• Troubleshoot product related complaints from insurance clients and coordinate solutions through the technical support department
• Maintain client relationships for the purpose of retaining and increasing company market share
• Gain a solid understanding of each client's claims process in order to better assist their claims managing needs and help drive enhanced claims processing
• Develop and assist in client related service plans that are consistent with short-range and long-range business objectives that can be measured
• Perform numerous CCC software related training's and product demonstrations for both large and small groups of with insurance clients
• Grow service area relationships by proactively contacting users that have not been serviced

Requirements:

• 4 year degree required
• The ideal candidate will come from an action-oriented and results-based environment. This person will be responsible for building relationships and supporting clients through value added services in a specified geographic area.
• The successful candidate will be an energetic, service orientated roll-up-the-sleeves self-starter with a minimum of 2-3 years of prior information technology consulting, an account management background, or relevant insurance auto physical damage or casualty work experience.
• Strong analytical skills and technology acumen
• Knowledge of the Insurance Industry or Automotive Services required
• Excellent communication skills, customer service focus and strong work ethic required
• Ability to work independently from home office required
• Demonstrated expertise with MS Office tools (Visio, MS Project, Word, Excel and PowerPoint)
• Training experience a strong plus

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About the company's commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.
Each team member plays an important role in the company's success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms - underscoring the value CCC places on its employees.
Explore the Employee Experience at CCC.