Field Based Provider Relations Advocate - West TN region

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

Positions in this role will work directly with Manager to develop, support, analyze and implement strategic initiatives. Role requires assisting providers with individualized goals to increase and retain their workforce, as defined in the annual workforce development plan.

Role requires closely monitoring provider strategic plans with leadership and providers, so that modifications and/or training can occur as needed. Position will act as a resource for technical assistance and ensure that staff are trained appropriately.

If you are located in Tennessee, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• On-going evaluation and reevaluation of training efforts to support providers workforce development needs
  
• Work with community agencies and organizations to promote workforce opportunities in the geographic region of responsibility
  
• Training and on-going education of providers on policies and procedures
  
• On-site assessments to ensure that providers are compliant with contractual terms
  
• Trouble shooting provider concerns internally with the expectation of timely resolution of issues
  
• Traveling to provider offices quarterly to build relationships, up to 75% travel within specific region in Tennessee
  
• Other duties as assigned to support departmental goals/objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of relative work experience in a managed care environment
• Intermediate level skills with MS Office Products including Excel, Word, and PowerPoint
• Travel as needed, up to 75% within region
• Reside within the state of Tennessee within the area supported

Preferred Qualifications:

• Experience and knowledge of Medicaid products in Tennessee
• Experience working face-to-face with providers in a customer service/liaison role
• Human Resources/recruitment experience and/or knowledge of Department of Labor workforce rules and initiatives
• Solid analytical skills
• Strategic planning
• Effective written and verbal communication and presentation skills
• Ability to balance multiple high priority projects and meet quick deadlines

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.