AddressRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
Roche Support Network offers an exciting opportunity for individuals who are passionate about problem-solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.
The Opportunity
Roche Support Network is dedicated to providing exceptional support to customers.
As a Field Applications Specialist, you will travel to demonstrate your expertise in technical repair and installation for Roche product lines.
You will serve as the primary liaison and expert for consultative, administrative, and technical installation matters.
As the lead technical expert, you will support the local support team in identifying, analyzing, and executing complex hardware instrument implementations.
You will diagnose and resolve mechanical, hardware, software, and system failures while minimizing installation delays.
Maximizing customer satisfaction with Roche installations and promoting effective communication within the team are key responsibilities.
You will oversee and assess the quality of installation teams' work and provide feedback for improvement.
This is a field-based role supporting Massachusetts. Our ideal candidate would reside within 25 miles of Boston. Up to 25% overnight travel is expected.
Who You Are
Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience
3 years of previous experience in a clinical laboratory or IT in a clinical lab environment
Preferred Qualifications
Demonstrated ability to learn and stay updated on Roche solutions across various fields, including chemistry, immunology, molecular, life sciences, and IT solutions, while keeping up with industry trends.
Effective written and verbal communication skills, along with project management experience.
Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships. Additionally, the ability to coach and mentor junior staff and work independently as a field-based individual contributor.
Relocation benefits are not available for this position.
The expected salary range for this position based on the primary location of Massachusetts is $75,300 - $139,800. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.
Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.
