Fiber Records Engineer

IT'S NOT GOING OUT OF OUR WAY; IT IS OUR WAY!  
At United Communications, we seek excellence in everything we do. We make it our mission to think ahead, make it easy, and make it personal. Every time. We've had the home team advantage for over 75 years, and we're proud to serve the communities where we live, work, and play.

JOIN THE HOME TEAM

• Award-Winning Culture: 2023 Best Places to Work Nashville
• Trusted Local Employer for over 75 Years: 4.7 Google Star Rating
• Commitment to Employee Well-Being & Satisfaction: Employee-Focused Benefit Offerings
• Top 100 Fiber-To-The-Home Leader
• Competitive Compensation, PTO, Paid Holidays, and more!

WHAT WE'RE OFFERING

The Fiber Records Engineer position will help establish and maintain a working process of researching, collecting, and planning United's Fiber Records to help increase efficiencies and on-going maintenance for a rapidly growing network.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include the following, but other duties may be assigned as required:

• Manage and maintain the overall electronic fiber assignment database.
• Point of contact for all fiber assignment requests (new builds and maintenance).
• Create internal splicing MOP's.
• QA and QC all splicing as-builts and post in fiber assignment database.
• Establish network and FTTX fiber chain connectivity within the fiber database.
• Conduct fiber splicing audits to convert from paper to fiber assignment database.
• Maintain fiber capacity and fiber usage reports.
• Work closely with multiple departments and partners on fiber information requests.
• Maintain dark fiber assignments and leases for both internal and external customers.
• Performs other related duties as assigned.

WHAT YOU BRING

• Understanding of FTTH, Metro-E, FTTX Network Architecture.
• Minimum 3+ years of experience in related OSP, Engineering in the areas of responsibility listed above.
• PC Skills - requires a higher understanding of reading and writing construction related prints.
• Proficiency with Microsoft Word, Excel, Smartsheet's and Visio required.
• Valid driver's license and acceptable driving record. 
• Comprehend and effectively explain fiber construction designs.
• Ability to comprehend, write, and effectively explain fiber splicing schematics.
• Ability to operate in GIS software to assist in data migration.
• Systematic and methodical in day-to-day operations.
• Valuable experience with customer support for both internal and external customers.
• Experience with Federal and State Grants. 
• Able to effectively manage multiple priorities with a strong attention to detail in a fast-paced environment.
• Analyze complex problems, evaluate alternatives, and make sound, well-structured recommendations.
• Prepare and present clear and well-organized written and oral reports to Manager of Engineering, Director of Engineering and Planning, Executive Level Employees and other groups as required.
• Use the Internet, remote communications, and other advanced tools to increase productivity and perform job functions.
• Establish and maintain effective working relationships with peers, superiors, vendor representatives and clients.
• Assess the spatial needs of a United Communications department and recommend solutions.
• Work with various skilled staff from other departments or outside agencies.
• Write reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from groups of managers, clients, outside agencies, and the general public. 

WHO WE ARE
United launched high-quality telephone service for our rural Middle Tennessee communities in 1947 and has evolved into an innovative internet service provider for consumers and businesses. Boasting the fastest internet speeds in the region as recognized by Broadband Now, United also delivers personalized user experience with local customer service, ranking as one of the industry's best in customer satisfaction. United offers the latest technology in fiber optic, fixed wireless, and DSL internet, and was one of the first companies in Tennessee to introduce a Fiber-to-the-Home product to residential customers. United has partnered with Middle Tennessee Electric Membership Corporation to extend broadband to more residents and businesses in under-connected areas.

UNITED COMMUNICATION'S CORE VALUES:
We enrich our communities and the lives of our neighbors through reliable connections and passionate service.

• Safety - we assure the safety of everything we do.
• Service - we are responsive, informed, and easy to do business with.
• United - we communicate and collaborate.
• Integrity - we keep our promises and do the right thing even when no one is watching.
• Driven - we serve to win customers.