Fha Mortgage Origination - Customer Service (Part Time)

Leidos is looking for part-time Mortgage Origination Professionals. We offer a variety of flexible schedules Monday through Friday between the hours of 9 am and 8 pm EST. This position is 25 hours per week and is located on-site in our Indianapolis office.
Our Leidos Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Mortgage OriginationCustomer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to assist customers by phone and email. In this role, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
As a Mortgage Professional Customer Service Representative, you will:

• Provide excellent Customer Service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client's requests
• Follow standard operating procedures for various topics, systems, and contact channels
• Document all of your contacts in a database
• Keep up-to-date on FHA mortgage processes and procedures

To be a successful Mortgage Professional Customer Service Representative, you will possess:

• The ability to navigate multiple computer systems and applications and utilize search tools
• Excellent time management skills and dependability
• Self-motivation and the ability to work with minimal supervision
• Strong verbal and written communication skills

Required Qualifications:

• High School Diploma or GED
• 2+ years working with FHA loans (e.g. loan originator, loan processor, junior underwriter, loan officer), plus 1 year of Customer Service experience
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation

Preferred Qualifications:

• Contact Center experience (omnichannel)

Come join our team and enjoy these benefits:

• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
• Paid Time Off (PTO) accrued based on Leidos policy
• Ten paid holidays per year
• Gym membership reimbursement
• Ongoing training to promote your success
• Tuition reimbursement based on Leidos policy
• Discounted Leidos stock purchase and other Employee Discounts
• Diversity and Inclusion Employee Resource Groups

*This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits.
*Part-time positions have the ability to work over 25 hours per week based on the business needs
** The rate range for this position is $20 to $24 per hour.**
HUDFHA
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.