Ferndale It Support Analyst

Phillips 66 & YOU - Together we can fuel the future
Love working in an ever-changing IT environment where no two days are ever the same? Do you want to be part of a great team and love troubleshooting and assisting people with their IT issues? Are you highly detail oriented, adaptable, and self-motivated? If you answered yes to all these questions, this is the job for you!
Reporting to the Ferndale IT Area Lead, the Ferndale IT Support Analystwill provide technical support to business users at the Phillips 66 Ferndale Refinery and to Midstream and other businesses in the Ferndale support area. This role will provide troubleshooting, management, monitoring, and hands on support for internal telecommunications systems in the site's geographical support area (examples may include desktops, switches, fiber, wired and wireless Ethernet, phone and Active Directory). The role will participate in corporate technical knowledge sharing/best practice network teams.
Responsibilities May Include:

• Provide reliable and efficient end user support for personal computing environments and critical business applications
• Troubleshooting and mitigating build, application, and system performance issues
• Building and maintaining relationships with technical partners in the business
• Coordinating resources and suppliers to complete projects and work requests
• Collaborating with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities
• Able to identify process improvements and propagate best practices
• Optimize IT service delivery by improving reliability, efficiency, quality, and cost effectiveness of defined components of services while following corporate standards and safety practices
• Track and maintain IT hardware
• Maintain service delivery while following safety practices
• Maintaining documentation of supported systems
• Able to actively participate in an after-hours (call-out) schedule in support of critical systems and infrastructure

Required Qualifications:

• Legally authorized to work in the job posting country
• High School diploma or GED
• Hold and maintain a valid driver's license
• 3 or more years of experience in applicable Information Technology discipline
• 2 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems
• Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate
• Ability to respond on-site within 60 minutes to resolve significant outages
• Demonstrated strong analytical and problem-solving skills
• Proven verbal and written communication skills for direct customer interaction
• Proven ability to master and apply advanced and specialized technical training
• Proven ability to work well with business, and local and remote IT resources
• Proven ability to deliver on commitments
• Ability to safely operate a motor vehicle in the refinery around process equipment
• Willing and able, with or without reasonable accommodation, to perform/comply with the following:
  • Lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up flights of stairs
  • Bend, stoop, or crawl under furniture to connect wiring
  • Bend to pick up equipment and load pull cart
  • Lift an individual item weighing up to 30 lbs.
  • Push/pull equipment on a cart up to 100 lbs.
  • Follow refinery safety requirements including wearing appropriate personal protective equipment when necessary
• Willing and able to obtain a Transportation Worker Identification Card (TWIC); Information can be found at https://www.tsa.gov/for-industry/twic

Preferred Qualifications:

• Associate's degree or higher in Computer Engineering, Computer Science, Computer Information Systems, or technology equivalent
• CompTIA A+ certification (highly desired); CompTIA Security certification
• 4 or more years of experience in Information Technology discipline
• 2 or more years of experience supporting Refining or Midstream IT assets
• Strong leadership skills
• Ability to influence individuals and groups
• Ability to create an environment of inclusiveness and foster communication
• Ability to engender trust and confidence
• Active learner with good business knowledge
• Ability to demonstrate a high level of initiative and results driven effort
• Ability to manage and perform multiple tasks concurrently
• Proven discipline in following operational standards and processes

The Ferndale Refinery is located on Puget Sound in Ferndale, Washington, approximately 20 miles south of the U.S.-Canada border. Facilities include crude distillation, naphtha reforming, fluid catalytic cracking, alkylation and hydrodesulfurization units. It processes a variety crude oils, including Alaskan North Slope, Canadian and other foreign and U.S. shale crudes, primarily delivered via marine vessel and pipeline. Within the refinery is a rail car crude oil receiving facility with a capacity of 30,000 BPD. This offloading facility, owned by Phillips 66 Partners, makes the receipt of additional crude by rail car possible. The refinery produces a high percentage of transportation fuels. Other products include residual fuel oil, which is supplied to the northwest marine bunker fuel market. Most refined products are distributed to customers by pipeline and barge to major markets in the northwestern United States.
Benefits
At Phillips 66, we are proud to offer attractive and high-quality benefits which we refer to as Total Rewards. Additional information on Total Rewards .
Compensation
The base pay range for this role is $63,650-$88,200 depending on a candidate's relevant work experience and education.
Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of "America's Best Employers" in 2021.
Learn more about Phillips 66 and how we are working to meet the world's energy needs today and tomorrow by visiting phillips66.com.
To be considered
In order to be considered for this position you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature on or before the requisition closing date of 1/07/2024.
Candidates for regular U.S. positions must be a U.S. citizen or national, or an alien admitted as permanent resident, refugee, asylee or temporary resident under 8 U.S.C. 1160(a) or 1255(a)(1). Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Phillips 66 is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities