Fenway Hotel Room Attendant / Housekeeper

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 The housekeeper performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Housekeeper will be responsible for the overall room cleanliness to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development. Room attendants promote a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems.

The housekeeper/Room Attendant performs routine duties in cleaning and servicing of guest rooms and baths under the supervision of the housekeeping supervisor. A housekeeper will be responsible for the overall room cleanliness to ensure exceptional service to all guests that is consistent and continually per the Autograph Collection standards under the Mainsail Lodging & Development franchise agreement with Marriott International.  Room attendants promote a positive image of the property to guests, must be pleasant, honest, and friendly, and should also be able to address guest requests and problems.

What you have 

Education & Experience:

• High school diploma or GED equivalent.
• Previous hospitality experience preferred.
• Excellent customer service skills.
• Excellent communication skills, both verbal & written.
• Ability to use technology e.g. tablets, iPads

What you’ll do 

• Clean and sanitize assigned Hotel Rooms to include dusting, vacuuming, changing bed linens, cleaning windows mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, light fixtures, and common areas such as balconies within shift time requirements
• Acknowledge guests in all public spaces with a warm and friendly greeting
• Perform quality cleaning to meet the required room inspections
• Replace amenities
• Follow scheduled shifts and follow break and lunch requirements
• Deep clean on rotational schedule
• Assist with VIP arrivals
• Restock and reorganize cart daily
• Report any light outages, broken equipment, or room disparities to manager
• Review daily board and refresh stay over rooms
• Assist guest with any specials requests
• Include “Other necessary duties as assigned by reasonably assigned” as last point 

Physical Demand 

• Ability to sit or stand for extended periods of time 
• Ability to bend 
• Ability to lift, pull 50 lbs 
• Ability to communicate clearly 

• Ability to work long hours as needed 

Mental Demands 

• Make sound judgments quickly 
• Work on multiple tasks, making appropriate progress towards deadlines 
• Able to work independently, take direction, and provide direction to others 

• Manage differing personalities within the property, the resort, and the community 
• Maintain the highest degree of confidentiality 
• Ability to work effectively in stressful, high-pressure situations 
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary 

Benefits

• Full-time Associate Benefits
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• Part-time Associate Benefits
  • All above listed benefits except for Medical Insurance and Holiday Pay

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.