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Form of workKendo Holdings, Inc. is a San Francisco-based beauty brand developer and wholesaler owned by LVMH Moët Hennessy - Louis Vuitton, the world’s largest luxury group. A play on the words “can do”, Kendo has become the hub of creativity and next generation beauty product development for global Sephora channels and selective retailers outside of Sephora.
Through original development, collaborations and acquisitions the Kendo stable of brands will always be creative, inspiring and innovative. A dynamic engine of speed, expertise and market-savvy, the Kendo team continues to redefine the beauty industry through great product, great storytelling, great retail and direct-to-consumer partnerships. This shows up in everything we do and in what we stand for:
- “Can Do” Spirit: We work together to make our wildest dreams a reality: As entrepreneurs, we embrace optimism and find creative ways to reach our goals
- Advocacy, Diversity, and Inclusion: We recognize and celebrate the full spectrum of personal identities. We create safe spaces so everyone’s voice is heard. We listen with humility and act with courage.
- Storytelling: We tell authentic stories like no, one else. It’s our key to inspire trust and build relationships, rallying, our people, partners, and consumers around our brands.
- Resilience: We embrace challenges as opportunities. Change is ever- constant, and agility is our strength.
- Product Excellence: We put the consumers first: We constantly raise the bar to create products of the highest quality that everyone just has to have.
The salary range for this position is $27.00 - $34.00 per year based upon a San Francisco location. Offered salary is dependent upon experience and location. Kendo Total Rewards offerings also include an annual bonus and a comprehensive benefits package including: medical, dental and vision insurance, flex paid time off program, parental leave, employee discount/perks, a retirement plan with employer contributions, Summer Fridays, opportunity to work from anywhere for a month in the summer and July and December wellness/shutdown weeks for applicable positions.
The Kendo house of brands currently includes: Fenty Beauty, Fenty Skin, KVD Beauty, Lip Lab, Ole Henriksen.
Kendo Brands has a hybrid work model with three days in office and two days remote each week.
POSITION SUMMARY
The Fenty Beauty Sales & Service Expert is responsible for all aspects of driving and maximizing sales for the Fenty Universe (Fenty Beauty, Fenty Skin + Fenty Fragrance) within Sephora stores. Working as part of the KENDO Field Team, the Sales & Service Expert drives in store sales within Sephora through sales support and events. Anchored in exceptional makeup artistry and customer service, the ideal candidate has a proven record for driving results with a customer first focus and a deep passion for inclusivity. Responsible for exceeding sales targets during key promotional company initiatives and customer facing store events, the Fenty Beauty Sales & Service Expert is reliable, a team player and highly communicative and open and receptive to feedback. You thrive on exceeding your sales goals with professionalism and are driven by Fenty Beauty’s mission of creating a makeup line “so that people everywhere would be included”.
POSITION RESPONSIBILITIES
DRIVING SALES & EVENT SUPPORT
- Exceed event sales goals, product goals and sales per hour target while providing best in class customer service
- Create brand awareness and recruitment to customers through the sharing and demonstration of Fenty Beauty through proven expert complexion shade matching
- Proven track record in driving sales through multi world selling
- Support store level education and training pre-events to drive key store retail activations and increase beauty advisor brand engagement
VISUAL MERCHANDISING AND STOCK:
- Ensure visual merchandising is updated, fully stocked and shoppable for clients
- Hygiene excellences ensuring gondolas are clean and testers are displayed
- Maintain timely & consistent communication with the Kendo Manager regarding any inventory/gondola needs or concerns
MANAGING RELATIONSHIPS
- Collaborate with team members to execute large-scale selling events and drive team performance
- Build and maintain in store & field leadership relationships and Sephora
- Demonstrate a positive and cooperative approach towards your work and your colleagues
- Assist and maintain an atmosphere of professionalism and positive communication
SCHEDULE
- Mandatory: Thursday – Sunday | Guaranteed 30 hrs. per week w/ potential for an additional 10 hours (to pick up 40 hours) within the Kendo Portfolio
- Weekends / Holidays
- Requested days off must be submitted 4 weeks in advance
POSITION REQUIREMENTS
- 2+ years of Prestige Beauty Experience; Sephora experience is required
- High level of proven experience with complexion shade-matching for all skin tones, genders, and ages
- Self-motivated with a drive for results consistent with your proven track record of exceeding sales goals
- Exceptional communication and organizational skills with strong store eventing success
- Ability to report metrics/target KPI’s post store visits while sharing competitive insights
- Flexibility in work hours dependent on peak customer shopping times and key promotional retailer activations
- Present a professional appearance maintaining Fenty Beauty standards and retailer dress code and makeup looks based on seasonal trends
- Must have proof of insurance card, current and valid driver’s license, and reliable means of transportation
Position TypeFull-time
