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SalaryPay- $14.84 an hour
Base salary $10.04 plus $4.80 fringe benefits ($14.84 Total)
Qualifications
At least six (6) months of customer service/secretarial/telemarketing experience required
Ability to speak and read English clearly, professionally, and fluently
Ability to type a minimum of 20 WPM (words per minute)
Ability to pass a federal background check
Ability to comply with moderate computer usage
Ability to work nights and weekends, as well as overtime and/or holidays as needed
Experience with and/or ability to use call center telephony equipment
Hardwired internet (ethernet) connection
Private work area and adequate power source
Experience with FEMA is preferred, but not required
Atento is currently looking to build a pipeline of candidates for upcoming work.. This CSR position will be primarily assisting callers with questions and concerns about local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
This is a remote Customer Service position, (work at home). However, you must be able to physically pick up your equipment at our Ponce, Mayagüez or Caguas Atento Puerto Rico office location.
This remote Customer Service Representative (CSR) position will be in support of FEMA, which is the Federal Emergency Management Agency. This CSR position will be primarily assisting callers with questions and concerns around local or state emergencies. The start date for this position is pending. To prepare you for this role, employees will be provided with paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism.
- This position is a remote - work at home, Customer Service position.
Essential Duties & Responsibilities:
• Navigate to the appropriate pre-scripted responses which CSR must read verbatim to provide basic general and claims-specific information • Utilize standard technology such as telephone, email, and web browser to complete work tasks • Complete basic call-related input in computer terminal to phone inquiries such as clicking buttons to confirm answers • Assist callers • Refer escalated calls as needed to supervisor
Minimum Requirements:
• At least six (6) months of customer service/secretarial/telemarketing experience required • Ability to speak and read English clearly, professionally, and fluently • Ability to type a minimum of 20 WPM (words per minute) • Ability to pass a federal background check • Ability to comply with moderate computer usage • Ability to work nights and weekends, as well as overtime and/or holidays as needed • Experience with and/or ability to use call center telephony equipment • Call center experience preferred, but not required
Home Office Requirements:
• Hardwired internet (ethernet) connection • Internet download speed of 15mbps or higher required (you can test this by going to www.speedtest.net) • Private work area and adequate power source • All equipment will be provided by Atento but must be picked up in our physical offices located in Caguas, Ponce, Mayaguez, Puerto Rico
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