Fcc - Compliance Program Manager (Remote)

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Program Manager is responsible for developing, managing, and continually improving upon OCHIN systems, processes, and tools to support our members. The Program Manager with OCHIN management to define program goals and works across OCHIN teams to provide leadership and oversight for all activities contributing to those goals. This position is responsible for acting as the voice of the program and for ensuring that stakeholders, processes, and communication are all aligned in support of program goals.

The Program Manager is responsible for strategic oversight of a defined set of care delivery services to ensure compliance with regulatory / program requirements and delivery that meets/exceeds member expectations; coordinates such delivery across the enterprise; drives all systems within OCHIN to maximize program outcomes and ensure that OCHIN is recognized as a leader in program areas in alignment with strategic priorities.

The Program Manager identifies program requirements (federal, state, member) and works across the enterprise to ensure that OCHIN meets/exceeds requirements; with appropriate lead time, identifies projects that need to be executed to ensure compliance and delivery of specific set of services to members; creates and communicates roadmap for program; provides input to product managers on program needs to ensure that products will meet such needs; manages relationship with appropriate partners to maximize OCHIN’s impact in program areas.

The Program Manager works with OCHIN leadership to define program goals and works across OCHIN teams to manage activities and projects contributing to those goals. The Program Manager is a results-oriented individual with the ability to work cross functionally with key stakeholders to ensure all are aligned in support of program activities and projects and are on task to meet defined goals. This position is responsible for communicating throughout the organization to ensure that stakeholders and processes are all aligned in support of program activities, projects, and goals.

Essential Duties

• Plan, manage, and continuously evaluate program activities to ensure that they are conducted in a timely manner, are meeting program goals, and are aligned with the organization’s strategic goals and initiatives
• Identify, scope, and lead activities and projects to help achieve program goals.
• Cultivate, build, and maintain excellent relationships with internal and external program stakeholders to enhance awareness of and, as appropriate, build participation.
• Plan, manage, and continuously evaluate program activities to ensure that they are conducted in a timely manner, are meeting program goals, and are aligned with the organization’s strategic goals and initiatives
• Continuously monitor and seek to improve implementation and adoption rates for new and existing tools, devices, technologies, and functionality which support program goals.
• Provide excellent customer satisfaction and responsiveness, creating high satisfaction.
• Processes and program are continuously evaluated for improvement opportunities, and improvements are achieved successfully.
• Communicate widely, regularly, and proactively about the program to all internal and external stakeholders.
• Use project management techniques to lead and coordinate the prioritization and execution of program tasks and activities.
• Prepare and deliver presentations and trainings regarding program structure, goals, effectiveness, and outcomes.
• Act as the primary point of communication for questions and inquiries about the program, internally and externally
• Actively seek opportunities for program activities and projects to bring increased value to OCHIN members and customers

• Bachelor’s degree in healthcare administration, business administration, public administration, Public Policy, Communication program or project management, IT, health informatics, or a related field is preferred, plus:
• Minimum of 3-4 yearyears of experience with FCC, Government, and Regulatory program experience is required
• Demonstrated experience using methodologies and tools such as the Model for Improvement and/or Lean, preferably in a healthcare or IT setting.
• Minimum of 5-years of demonstrated experience with program or project management
• Project Management certification is required (PMP, PMI, CAPM)
• Proficient - Intermediate MS Suite skills
• Demonstrated experience with facilitation and change management skills.
• Proven success in internal and external relationship management with all levels of expertise from administrative to executive.
• Technical aptitude to fully understand and obtain the knowledge required to effectively collaborate with members.
• 3-4 years strong training and/or presentation skills.
• Excellent interpersonal, intercultural, and customer service skills.
• Must have excellent critical thinking skills, deductive reasoning; Understands the "BIG Picture" and connect the dots on complex topics
• Experience and skill in managing multiple tasks and deadlines, working on diverse activities in concert and maintaining a high level of organization.

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work from home requirements are:

• Ability to work independently and efficiently from a home office environment
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

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