Fare Collection Manager

This Opportunity
WSP is beginning a search for a Fare Collection Managerto join our client's Baltimore, MD office. This is a strictly on-site position, not hybrid. We are seeking an ideal candidate with Fare Collection expertise and prior experience working in a transit agency. Join our Transit & Rail Revenue Management Team to contribute to projects and be part of a dynamic organization that effectively addresses our client's goals and resolves their difficulties.
At WSP, we are driven by inspiring the right people to be part of our future-focused business objectives. Our devotion to teamwork has allowed us to build communities and expand our skylines. Here at WSP, anything is within our reach and yours as a WSP employee. Come join us and help shape the future!
Your Impact

• Performs a variety of duties in the design, development and maintenance of Fare Collection systems and other system facilities
• Oversee the management of the Fare Collection lab and testing environment, including equipment setup and configuration.
• Develop standardized operating and testing procedures and facilitate the coordination and implementation of software and hardware testing.
• Act as a liaison between the lab testing and fare maintenance teams, ensuring smooth coordination of activities.
• Provide support to the fare maintenance team in troubleshooting and resolving issues related to hardware, software, and other Fare Collection devices and systems.
• Develop and implement processes and procedures necessary for the implementation, operation, and monitoring of Fare Collection systems and devices.
• Assist in the development of procurement documents, operating agreements, and other agreements such as RFPs, RFIs, Scope of Work, and KPIs.
• Create and deliver technical and operational training programs for device and system operations, repair, and maintenance.
• Utilize technical and operational expertise to evaluate existing Fare Collection systems and devices. Contribute to the development of strategic and tactical plans and programs for future system and device operations, modifications, enhancements, and replacements.
• Monitor revenue reporting, identifying any exceptions and resolving discrepancies. Collaborate with revenue control and Fare Collection equipment maintenance staff to troubleshoot Fare Collection equipment, revenue counting, and reporting issues.
• Responsible for preparing status, sales, and progress reports, as well as making recommendations for smart card and Fare Collection policy.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP's Code of Conduct and related policies and procedures.
• Perform additional responsibilities as required by business needs.

Who You Are
Required Qualifications

• Bachelor's degree from an accredited college or university in a related field.
• 12+ years of professional experience in planning, design, installation, testing and commissioning of Fare Collection system
• Demonstrated ability to meet schedules and multi-tasks across multiple projects;
• Strong mathematical, analytical, problem solving, and decision making skills;
• Takes responsibility and accountability for ensuring the project produces required results to the scope, milestones, quality and budget;
• Good verbal and written communication skills
• Knowledge of Microsoft Office suite of applications

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