Family Support Partner - Care Coordinator

Job Type
Full-time
Description
SLV Behavioral Health is a regional leader in Behavioral Health Services. We are community based and work with many agencies throughout the San Luis Valley. We are a non-profit agency with purpose - dedicated to hope, healing and recovery.
When you join SLVBHG, you join a culture of purpose and belonging - where you are an important part of an ever-changing industry. At SLVBHG, your identity is embraced, and the work you do matters. Your work will have a direct impact on the providers of our agency and the people we serve. If you want to be part of the behavioral health industry and have an impact on our San Luis Valley communities, this is the place for you!
We offer a generous benefits package for all employees working 30 hours or more.
Including:
•Medical Coverage through Cigna
•Dental coverage through Ameritas with a buy-up option
•Vision Coverage through VSP with a buy-up option
•Flexible Spending Account and Dependent Care FSA through Rocky Mountain Reserve
•Life Insurance, AD&D and short-term and long-term Disability insurance through Mutual of Omaha. There is also an option to buy-up to increase your coverage.
•401K with matching funds of 5% starting at 6 months employment. Vested from day one
•Aflac accident and hospital benefits as an option
•EAP through Mines and Associates
•11 paid holidays a year for full-time employees
•2 personal days
Position Overview - Family Support Partner - Care Coordinator
Provides care coordination services to clients, including but not limited to transportation, referral, vocational and psychosocial education, and linkage with community resources and supports. The Family Support Partner provides a high level of customer services to referring parties by:

• Promoting a timely access to appropriate care
• Maintaining ongoing tracking and appropriate documentation using the required technology and reports as may be required by SLVBHG administration
• Ensuring patient/clients barriers to receiving services are addressed
• Communicating status of referrals back to referring party in a timely manner

Essential Job Functions - Family Support Partner - Care Coordinator

• Assist patients/clients in problem solving potential issues related to the behavioral health system, medical health care system, financial or social barriers;
• Complete necessary health assessments to determine appropriate needs and linkage.
• Assemble information concerning patient/client's whole health needs and referral needs along with identify community resources for patient/client, family/caregiver(s) and community agencies.
• Interface and collaborate with other community agencies and resources to optimize service.
• Provide coordination and linkage to services appropriate to the age-specific needs of all patients/clients in accordance with the principles of growth and development for infant through geriatric life cycles.
• Build professional relationships and coordinate care with internal and external medical providers to ensure quality care and follow through
• Consults and advises with other health care team members on methods of assisting patient/client and their families in overcoming social and emotional difficulties which may prevent effective health care, this may include psychoeducation, brief interventions or referral for further treatment
• Provide behavioral health outreach to specific populations
• Be the point of contact for partnering agencies in the community to collaborate within specific needs of entire population
• Collect and interpret data on a regular basis to determine focus and direction of individual patient/client needs
• Participate in multidisciplinary staffing
• Conduct all professional activity in an ethical manner, maintain records accurately, adhere to timeliness in accordance with Center's standards, follow applicable policies and procedure, consult internally and externally with regard to patient care
• Adapt to change in the workplace and use change as an opportunity for innovation and creativity

PM1
Requirements
Education/Skill Requirements - Family Support Partner - Care Coordinator

• BA in human service or related field
• 3-5 years' experience in clinical or community resource settings; care coordination and/or case management experience is desirable
• Proficiency in communication technologies (email, cell phone, etc.)
• Highly organized with ability to keep accurate notes and records
• Local knowledge about and connections to community health care and social welfare resources is desirable.

Other Skills/Abilities - Family Support Partner - Care Coordinator

• Must possess the ability to communicate with other in a clear, understandable and professional manner on the phone and in person; and demonstrated use of good written and verbal and nonverbal communication skills
• Must possess the ability to interact with peers, executives, patient, families and other vendors in a manner that represents a respectful positive outcomes
• Must possess the ability to maintain regular, reliable and punctual attendance
• Must possess the ability to learn an apply new information, knowledge and experience in a timely manner
• Must possess the ability to be flexible and adaptable to change
• Must possess the ability to work on multiple tasks and projects and to prioritize
• Must possess the ability to work independently as well as a member of a team.
• Must possess effective organizational skills and attention to detail; effective follow-through, and commitment to excellence
• Must possess proficiency with computers and Microsoft office programs
• Must Acknowledge client's rights on confidentiality issues, maintains client confidentiality at all times, and follows HIPAA guidelines and regulations.

Work Environment: General office environment; light physical work as needed: travel or errands outside the office.
PM1
Salary Description
$21.00 per hour