Family Support Navigator

Position Summary:

The Family Support Navigator is responsible for ensuring ongoing functionality of the state database system in tandem with our internal database system, while efficiently and effectively compiling data, and ensuring that all billing and all documentation is accurate and reflects the needs of the people we serve.

Position Responsibilities:

In a manner consistent with supporting The Arc NCR Mission Statement the Family Support Navigator shall do the following:

· Prepares documents for the Family Support Department, from dictation and distribution or handwritten drafts through word processing, final formatting, laser-printing, copying and distribution.

· Responds to incoming communications/inquiries (emails, phone calls, letters, or unannounced visits) from Family Support program recipients and community members.

· Attends resource fairs, vendor fairs, and local community resource events as needed.

· Participate with local committees dedicated to improving the lives of Harford/ Cecil families and their retrospective counties overall.

· Develops Educational Programs and collaborates with other County Partners to host educational seminars for families in Harford & Cecil Counties.

· Collaborates with all departments of The Arc NCR to offer support to families and assist the individuals we support in leading the most self-directed life they are capable of.

· Develops, schedules, and supervises activities for individuals with differing abilities to give parents a respite break.

· Assists families through the IEP (Individualized Education Program) process, helps families gain resolution of issues/concerns.

· Attends and takes minutes for the Family Advisory Committee at the ARC.

· Writes and edits letters, reports, and other documents, and creates and maintains official records, files statistics, and budgets, as requested and appropriate, using word processing, database, spreadsheet, graphics, and communication software.

· Provides education, resources to families, and builds connections in the community.

· Supervises, trains, schedules, and evaluates FSS volunteers.

· Tracks data and statistics on families served and reports monthly to The Family Supports Manager.

· Undertake other duties as assigned, including special projects and cross-program development.

Education, Training and Experience:

· High School Diploma required; associate or bachelor's degree preferred.

· One to Three (1-3) years of experience in an administrative support and/or customer service/public relations role.

· Fluent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.)

· Experience working with people with differing abilities and their families.

· Experience in assisting families through the following processes: IEP, DDA, and/or SSI.

Additional Requirements:
· Access to reliable transportation.

· Active valid driver’s license, a clean driving record, and no more than two (2) points.

· Maintain proof of current automobile insurance.

· Maintenance of all required trainings under DDA guidelines and The Arc Northern Chesapeake Region policies and procedures.

· Flexibility of scheduling to meet agency and program needs.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Patient demographics:

• Adolescents
• Adults
• Children

Schedule:

• 8 hour shift

Application Question(s):

• Do you have knowledge of DDA, SSI, and Disability processes?

Ability to Relocate:

• Aberdeen, MD 21001: Relocate before starting work (Required)

Work Location: In person