Family Service Coordinator- South Minneapolis

About our Team:

The Resident Services team provides transformative affordable housing and elevates the voices of the communities we serve that are disproportionately affected by systemic inequities. PPL provides 1,600 housing units and serves nearly 13,000 people annually in the Twin Cities, aiding in long-term stable housing so that our community can live their best lives. PPL integrates race equity organization-wide through multiple strategies and systems change initiatives.

Job Summary:

The Family Services Coordinator serves an impactful role in partnering with families in PPL Supportive Housing. The role provides comprehensive case management services, facilitates on-site workshops, and makes referrals to community resources. PPL uses a person-centered, Harm Reduction, and Housing First approach to partner with participants from diverse communities. All families in PPL supportive housing have experienced homelessness and behavioral health challenges. Family Services coordinators pride themselves in building strong relationships, serving the whole family, and offering services in person at a place of families' choosing, whether it be in the comfort of their home or in our vibrant community.

Essential Duties and Responsibilities:

• Engage with participants to assess their strengths/barriers and create customized participant-driven goal plans. Update and modify to reflect current goals, needs, and barriers.
• Support housing stability by providing services including understanding the lease, communicating with property management, managing neighbor conflict, paying rent on time, and addressing other behaviors that may jeopardize housing.
• Support participant health and wellness through connections to physical, mental health, and recovery resources.
• Assist participants to maintain or increase income through benefits assistance or involvement with volunteering, education, and employment activities.
• Connect households to community resources and programs to assist with addressing basic needs and accomplishing goals.
• Visit participants’ apartments regularly to ensure that they are properly maintained.
• Assist with the housing recertification process.
• Provide crisis prevention and intervention.
• Work with team and participants to plan and facilitate community-building activities, resident meetings, and engagement with the larger community. Help residents build social support with family, peers, neighbors, etc.
• Coordinate and lead workshops on housing, financial literacy, employment & technology, parenting, DBT skills, etc.
• Partner with Youth Services Coordinator to support families with youth and parenting needs.
• Keep accurate, up-to-date documentation, including but not limited to goal plans, case notes, incident reports, funder data, support funds, program budgets, receipts, etc.
• Provide and/or facilitate translation and interpreting services.
• Communicate and coordinate services with all team members and other needed internal and external stakeholders.
• Participate in internal and external professional development, team meetings, case consultation, special initiatives, PPL committees, and organization-wide meetings.
• Answer and route telephone calls and miscellaneous questions from employees, participants, and the general public.
• Support PPL work and mission by accepting assignments for special projects, committees, etc.
• High level of personal and professional integrity, including maintaining confidentiality.
• Maintain professional communications/boundaries with program participants, co-workers, and others.
• Provide information on assigned functions and meet deadlines.
• Perform related administrative tasks or other duties as assigned or directed.

Supervisory Responsibilities:

Will not be responsible for supervision

Minimum Requirements

Ability to use:

• Office equipment including telephone, smartphone, voicemail systems, copier, printer, scanner, and fax machine.

• MS Word, Outlook, and Excel
• The Internet and electronic timecard system
• Computer Network (files, drives, and folders)
• Apricot or other database systems

Additional Requirements:

• Self-starter with excellent verbal and written communication skills.
• Ability to respond to the unique cultural, economic, and social needs and resources of residents, using these unique resources to meet their goals.
• Experience with case management or developing supportive housing service plans.
• Ability to provide crisis intervention and support.
• Strong group facilitation, mediation, interpersonal, organizational, and outreach skills.
• Ability to efficiently coordinate, track and complete multiple tasks as well as adjust to changing priorities.
• Ability to work independently and as a team member.
• Ability to maintain confidentiality and boundaries in all interactions with residents, staff, volunteers, and the public.
• Valid driver's license and insurance, successfully complete a motor vehicle records screen, reliable vehicle, and ability to transport participants.
• Experience with Motivational Interviewing, Person-Centered, or DBT skills is a bonus. 

• Ability to recognize and address mental health challenges, chemical dependency, and other problematic behaviors.

Hours: Standard business hours -40 hours per week (1 evening per week)

Education and/or Experience

• A course of study in a health or human services-related field leading to a Bachelor of Arts, Bachelor of Science, or Associate degree; or
• 1-3 years of experience with the target population served.

Benefits: Health & Dental; Employer Paid Short & Long Term Disability Insurance, Employer Paid Life Insurance; Paid Parental Leave; Voluntary Life Insurance; Health Savings Account (HSA) or Flexible Spending Account (FSA); PTO & Paid Holidays; 403(b) Retirement Plan with Employer Match; Summer half-day Fridays; an impactful presence in an organization that makes a difference in many lives.

Salary: $22.00-$24.00 Yr., DOQ

PPL's work is now a Hybrid Model where 60% of the workweek is in the office or onsite at satellite locations. Our Hybrid Model refers to the split between working in the office (60%) and at home (40%) of the time. Over a 5-day work week, this equates to three days working in the office and the opportunity to work from home for the other two days.

How to Apply:

Qualified candidates can apply online. Include a cover letter and resume. The hiring process includes phone screens and in-person interviews, references, and background checks for final candidates.

PPL strives to be an equitable and inclusive organization committed to elevating the voices of the communities we serve those who are disproportionately affected by systemic inequities. Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply.

PPL is an EEO/AA employer. PPL participates in the federal E-verify program to confirm the identity and employment authorization of all newly hired employees.

In compliance with the Americans with Disabilities Act, the organization will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.