Family Service Assistant (Early Childhood)

Telamon is an eleven-state, non-profit corporation headquartered in Raleigh, North Carolina serving communities for 55 years. Telamon's mission is to provide educational services that lead to better jobs, better lives, and better communities. Telamon provides programs and services in three areas, Early Childhood and Family Support, Workforce Career Services, and Housing & Financial Empowerment.

 

POSITION SUMMARY: Actively inform all families with eligible children within the recruitment area of the availability of program services, and encourage and assist them in applying for admission to the program. Collaborate with community partners to actively locate and recruit children with disabilities and other vulnerable children, including homeless children and children in foster care. Link families to needed community services.

DUTIES AND RESPONSIBILITIES:
1. Implements outreach and enrollment efforts by communicating the program's eligibility, selection, and enrollment policies and practices to families, other service providers, and the general public. Recruits children by coordinating with and accessing a wide range of community contacts and resources and engaging them in the recruitment process.
2. Prepares intake/enrollment applications, documents eligibility information, and determines eligibility for the Program and USDA programs.
3. Provides information and education to parents and the community about available programs and other community resources. This can be done in-person, by telephone or a group presentation format.
4. Meets federal, state, and program documentation requirements by maintaining accurate, objective, complete, timely, and well-organized child and family records
5. The person in this position must have the ability to work in a constant state of alertness and safe manner.
6. Protects the safety of children by ensuring the implementation of active supervision techniques to ensure no child is left alone or unsupervised at any time.
7. Ensures the mobilization and documentation of matching/in-kind funds.
8. Assists with the health care of children at the center level in states where applicable. This includes assisting with the maintenance of child health records and confidentiality, scheduling health and dental examinations with contracted physicians and dentists, and assisting with health screenings.
9. Assist in community assessment activities.
10. Works in cooperation with supervisor to develop and document progress on professional development plan. Actively engages in professional development activities to increase qualifications in accordance with Corporation's Core Values.
11. May perform duties of other staff members (Teacher, Bus Monitor, Center Aide, Teacher's Assistant) in time of staff shortage.
12. Fills in on a temporary basis for facility staff when the staff member needs to leave the classroom for a short duration.
13. Attends center and home base functions such as staff meetings, parent meetings and special events.
14. May translate.
15. Perform all other duties as assigned by Supervisor.

SUPERVISORY RESPONSIBILITIES:
This position has no direct supervisory duties but is expected to train or explain work procedures to others.

ROLE QUALIFICATIONS:
Education and Experience Requirements
* High school or G.E.D. is required.
* Must be able to get certification for CPR and First Aid after hire and recertify as required.
* Experience working with low-income families preferred.
* Must have own transportation, a valid driver's license, and vehicle insurance.

Skills and Abilities
* Microsoft Office products and on-line client management systems.
* Bilingual ability is required. [Supervisor may change this to preferred as vacancy is posted if program language waiver has been approved.]

WORKING CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
* Work is performed mostly in the community, in a variety of settings.
* Driving/sitting for prolonged periods of time.
* Sitting walking, stooping, squatting, lifting (up to30 lbs), carrying, pushing and climbing.
* Frequent exposure to adverse weather conditions.
* Subject to long periods of sitting and exposure to computer screen.
* Keyboarding and data entry, use of telephone.
* Conduct outreach and home visits to customer residences, exposure to potentially unsafe environments, climb stairs.

Background Checks:
* All employees are subject to both a pre-hire and an annual background check. Specific rules by Line of Business will indicate whether a state or federal fingerprint background check (or both) is required and the frequency. A fingerprint background check may suffice for a regular background check. Additional background checks may be required such as the Child Abuse and Neglect State Registry, and the Sex Offender Registry.
Positions that Require Driving (as designated by supervisor)
* Telamon Corporation/Transition Resources employees that are required to drive a personal vehicle for work-related duties are to meet the auto insurance liability requirement. The minimum limits required are $100,000 each person bodily injury, $300,000 each accident bodily injury and $50,000 property damage. The insurance liability requirement covers use of an employee's personal vehicle.
* Telamon Corporation/Transition Resources employees that drive a company-owned/rental vehicle must maintain a satisfactory annual motor vehicle record check.
* Must have own transportation, a valid driver's license, and vehicle insurance.