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SalaryDescription
- The applicant filling this hybrid position will need to work in the office at least three days per week based on business needs.Special Note: This is a grant funded position. Continued employment is contingent upon job performance/evaluation, continued funding of the program and other appropriate County procedures.Why It's a Great Opportunity:
This is an opportunity to serve the residents of Pierce County and provide services to those in need when the need is greatest. You will be the lead for those helping to keep the lights and heat going for families in need.
Why It's a Great Department:
Pierce County Human Services is the community and human services arm of the Pierce County government. It is the largest contributor to Pierce County's safety net providing services and funding to nearly 170 agencies and governmental jurisdictions. The department collaborates with its community partners, including other public and non-profit funders and service providers to understand current and emerging community and human service’s needs. The department strives to create and invest in a comprehensive and integrated regional services system.
We encourage you to learn more about our department by clicking HERE.
How to be Successful in the Role:
To succeed in this role, you must have experience working with diverse populations and the knowledge and ability to lead and innovate programs. Most importantly, you must be client-focused and continuously work to build and maintain strong partnerships.
As the lead, a commitment to professionalism, patience and clear communication is a must. We are looking for a candidate who has the ability to work effectively in a fast paced and ever-changing environment, has great Customer service skills, comfortable using technology to perform work duties, good administrative experience, attention to detail, the ability to understand and apply eligibility criteria based on established rules.
Your Future in this Role:
Your work will directly impact your local community and it offers a great foundation for future positions within the Human Services Department and Pierce County. Position Summary
Core Daily Responsibilities:
- In collaboration with the Supervisor, assign work to a specific work unit and ensure tasks are completed correctly and timely.
- In collaboration with the Supervisor, may approve leave requests and work schedules.
- Provide input on performance evaluations.
- Provide guidance to staff in answering questions, addressing concerns, and problem-solving.
- Oversee and ensure client requests for assistance involving a shut-off notice are completed on a daily basis.
- Monitor energy assistance appointments on a weekly basis to ensure funding is not under or overspent.
- Reconciles funding for energy programs, reviewing people served, files processed, and funding available.
This is a "summary" of the duties. It is not all-inclusive, and other related activities or tasks may be assigned. A classification description with a more detailed list of essential functions that may be performed can be found here.Qualifications
- Graduation from a four-year college or university with major course work in social services, human services, psychology, counseling AND
- One or more years of related experience preferred.
- Additional education or related experience may substitute for the recruiting requirements.
Preferred Qualifications:- Knowledge and understanding of working people experiencing poverty preferred.
SPECIAL REQUIREMENTS AND/OR QUALIFICATIONS:- A valid Washington State driver’s license may be required when travel is required of the position.
- Successful completion of a Pierce County background investigation is required prior to employment.
Supplemental Information
To be considered for this opportunity please:
- Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
- Submit a resume and cover letter.
- If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
- If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
- Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.
This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed.
Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration. Notification of application status normally occurs 4 to 6 weeks after the closing date. Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.
As an Equal Employment Opportunity Employer, Pierce County welcomes a diverse workforce. Pierce County does not discriminate based on race, creed, religion, color, national origin, sex, sexual orientation, marital status, age, disability, veteran status, the presence of any sensory, mental, or physical disability, or the use of a trained guide dog or service animal by a disabled person.
At Pierce County, diversity, equity, and inclusion means commitment, not a single step. We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career. We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision. Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a great place to live, work, and raise a family?
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Pierce County offers a competitive benefits package that offers flexibility and peace of mind. We are proud to offer Employee Resource Groups, a focus on professional development in our Leadership Training Program, and a County Book Club.
We understand that your life revolves around more than just your career and that your priority is making sure that you and your family maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Our benefits:
Vacation (Annual Leave)
After approximately six months, employees receive six days of vacation leave.
Since we value your experience, the amount of vacation you can accrue increases the longer you work with us. Vacation accrues on a bi-weekly basis for full-time employees as follows:
Vacation Accruals:
During years 1-3, 12 Days
During years 4-7, 16 Days
During years 8-13, 20 Days
During years 14-18, 23 Days
During years 19, 24 Days
During years 20, 25 Days
During years 21, 26 Days
During years 22, 27 Days
During years 23, 28 Days
During years 24, 29 Days
During years 25 & thereafter, 30 Days
A maximum of 45 days may be carried from one year into the next.
Pro-Rated for Part-Time based on % of 1.0 FTE.
Military Leave:
Pierce County has a proud history of supporting the armed forces and provides members of the armed forces with up to 21 days paid military leave per state fiscal year.
Holidays:
Some full-time employees are entitled to eleven paid holidays as follows:
New Year's Day - January 1
Martin Luther King, Jr's birthday - Third Monday in January
President's Day - Third Monday in February
Memorial Day - Last Monday in May
Juneteenth - June 19
Independence Day - July 4
Labor Day - First Monday in September
Veteran's Day - November 11
Thanksgiving Day - Fourth Thursday in November & Friday after
Christmas Day - December 25
Personal Holidays:
Regular full-time and regular part-time employees, and employees occupying limited duration positions, shall also receive two additional paid personal holidays. Paid personal holidays shall only accrue for those employees on County payroll as of January 1 of each year or the first work day following January 1 and must be taken during the calendar year in which it was accrued.
Furlough:
Some Pierce County employees may be designated to receive 10 "furlough" days per year in lieu of holidays. Furlough days are available for use on January 1 and must be scheduled and taken within the calendar year. Employees who leave employment with Pierce County must reimburse the employer for used furlough days based upon the number of remaining holidays.
Sick Leave:
Sick leave accrues on a bi-weekly basis, at the rate of one day per month.
Insurance Benefits:
Employees and families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with very affordable monthly premiums that offer coverage throughout Pierce County. Employees are eligible to enroll each year in a flexible spending plan, which enables them to use tax-deferred dollars toward their health care and dependent care expenses. Employees also have the opportunity to participate in supplemental life and long term disability insurance plans. To view premium rates, summary of benefit coverage, and other information, please visit the Pierce County Health Benefits website.
Retirement and Deferred Compensation:
Pierce County employees are members of the State of Washington's Department of Retirement System (DRS) and depending on the position or previous DRS enrollment will be able to enroll in one of many programs DRS offers. For additional information, check out the Department of Retirement Systems' web site.
Employees also have the ability to participate in the Nationwide Deferred Compensation Plan. This is a supplemental retirement savings program that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security:
All Pierce County employees are covered by the federal Social Security and Medicare systems. The county and the employee pay an equal amount into the system.
Miscellaneous Benefits:
Please visit Pierce County's Benefits website for more information.
- 01To be considered, applicants are asked to submit a cover letter highlighting how your experience/education meets the recruiting requirements of the position. Did you include a current cover letter and resume with your application?
- Yes
- No
02How many years of general office/administrative experience do you have?- None
- Some to less than 2 years
- 2 years to less than 4 years
- 4 years to less than 6 years
- 6 years to less than less than 10 years
- More than 10 years
03Please detail your general clerical/administrative experience including phone and reception experience. If no type. "N/A".04Please describe your experience performing lead functions and/or supervisory duties.05After closely reviewing this job announcement, why do you believe you would be an outstanding candidate for this opportunity?* Required Question
