Factory Service Desk Agent - 2Nd Shift (Onsite)

We're looking for a Factory Service Desk Agent for an onsite, 2nd Shiftrole near Summerville, SC. If you're looking for a new opportunity, apply today!
Key Responsibilities:

• Answer incoming calls from factories and warehouses into the Factory Service Desk
• Make a first diagnosis and prioritization of incidents for resolution
• Provide investigation, diagnosis, resolution, and recovery for hardware/software problems
• Escalate complex incidents to second or third level in accordance with escalation processes

Skills & Qualifications:

• Strong Windows OS knowledge required
• Basic understanding of LAN and wireless network technologies
• Basic IT security knowledge
• Knowledge of ITIL processes
• Must be able to work 2nd Shift: 4 pm to 1 am

Location: Onsite near Summerville, SC. This is a 2nd Shift role. The 2nd Shift will officially start in March 2024. You will be expected to train during the 1st shift until that time.
The salary range for this position is $45,000 - $65,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.
23-00622, Factory Service Desk Agent
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
TM Floyd & Company participates in E-VERIFY
AAP, EEO