Factory Onsite Support Technician (Onsite)

We’re looking for a Factory Onsite Support Technicianfor an onsite, 2nd shift role near Summerville, SC. If you’re looking for a new opportunity, apply today! 
Key Responsibilities:

• Provide investigation, diagnosis, resolution, and recovery for hardware/software problems; when unable to resolve, escalate to second or third level in accordance with escalation processes
• Escalate hardware related problems to the third-party warranty and non-warranty supplier
• Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe
• Record incident resolutions in ServiceNow

Skills & Qualifications:

• Must be a U.S. citizen or Green Card holder 
• Ability to maintain PCs, laptops, printers, scanners, and other IT hardware
• Strong Windows OS knowledge required
• Knowledge in MDT, WSUS, Active Directory, and other Microsoft management technologies
• Basic understanding of LAN and wireless network technologies
• Basic IT security knowledge
• Manufacturing experience is a plus

Location: Onsite, 2nd shift role near Summerville, SC.
The salary range for this position is $40,000 - $60,000. Actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications. 
23-00636, Factory Onsite Support Technician
TM Floyd & Company is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. 
We offer a generous array of benefits, depending on the length of assignment. We also offer a referral bonus of up to $1,000. Ask us for more details!
 
TM Floyd & Company participates in E-VERIFY 
AAP, EEO