Facilities Supervisor

Facilities Supervisor

Specialist Area:Science & Innovation / Marketing and Innovation

Reporting Line:Head of Science & Innovation

Location:Dallas Innovation Center

Contract Type:Permanent

Hours:Full Time Hours

Salary: Competitive

Introduction

Rentokil Initial delivers services that protect people and enhance lives. We protect people from

the risks of pest-borne disease, the risks of poor hygiene or from injury in the workplace. We

aim to enhance lives with services that protect the health and wellbeing of people and the

reputation of our customers’ brands. Throughout the world, demand for higher standards

of public health, stricter food safety legislation and compliance with workplace safety

regulations are driving demand for our service expertise.

Rentokil Initial is a global support services company, operating in all of the major economies of

Europe, North America, Asia Pacific and Africa:

• 
  Rentokil Initial operates in 75 countries.
• We offer a wide range of services to businesses, the public sector and residential

customers.

• Market leading position in major markets - UK, US, Australia and France.
• We are a ‘people business’ with over 56,000 colleagues.
• Our core market categories are Pest Control and Hygiene/Washroom services.
• Cash generative businesses with good operating margins.
• Contract based businesses with >85% retention rates.
• Diversified customer base with no customer representing >2% of revenue.
• A website estate of over 160 websites across 75 countries.

Rentokil Initial has identified three core values that underpin our business - Service,

Relationships and Teamwork. By living our values we are better placed to offer outstanding

and consistent customer service.

Purpose of Role

Reporting to the Head of Science and Innovation, your role will be responsible for the management of Rentokil’s Dallas-based North American Innovation Center to ensure a safe, compliant and pleasant environment is created and maintained at all times.

Key Responsibilities

The key responsibilities for this role include:

Facilities Management

• Manage the day to day running of the North American Innovation Center, including the relevant service providers, to provide a high quality facility in a cost efficient manner

• Line manager to on-site cleaner

• Maintain records of servicing, site plans, etc to enable future maintenance work to be carried out easily.

• Administer the site access pass system to maintain site security, and coordinate details of keyholders, etc. with alarm company to ensure out of hours response can be achieved.

• Manage the North American Innovation Center invoicing and financial administrative processes and budget to maintain the cost center within budget.

• Coordinate communication of key facility messages to the other teams and site users to ensure smooth running of all site functions.

• To provide limited support to other office functions in order to ensure the smooth running of the site, e.g. forwarding of expenses, maintenance of training files and other confidential HR information.

• Lab Tours / Visitors - Act as the main point of contact for internal and external visitors, as well as all callers, to North American Innovation Center.

• Coordinate with all users to maintain a calendar of events and important visitors and ensure all concerned are aware and prepared.

• Facilitate the visitor experience by ensuring preparations are in place, e.g. catering, meeting rooms, WiFi codes, Welcome Screen in Lobby.

• For customer and VIP visits, take the lead in making sure preparations are in place, colleagues are briefed and a plan is in place for a smooth experience.

• Organize additional requirements such as meeting space/catering

• Sign for all deliveries and inform recipients and open unnamed post and distribute accordingly

• Set up accounts for suppliers

Safety, Health & Environment (SHE)

• SHE Site Manager, liaising with Group SHE Manager to ensure current and consistent measures are in place

• Facilitate SHE audits as required

• Ensures Risk assessments are carried out as required and colleagues are trained to do so

• Lead site First Aider

• Fire Marshal responsibilities including arranging and facilitating all Fire safety protocols including but not limited to:

  • Fire safe storage of goods and property

  • Training and drills

  • Fast response protocols

• Creation and maintenance of all SHE related policies and procedures are in place and accessible

Key Competencies

Performance

• Able to work well independently, and in teams.

• Performs well under pressure and maintains a calm approach in stressful situations.

• Collaborative - is supportive of colleagues, and offers help and advice when asked.

• Convinces and persuades - states facts clearly and makes a logical argument.

• Holds to account - is aware of and aims for high standards of performance.

People

• Understands self and others - awareness of own behavior and how this can impact on others.

• Develops self and others - is positive towards others, gives constructive feedback.

• Is aware of own development needs and takes responsibility to improve them.

• Leads and inspires - listens to others ideas and participates effectively in team working.

Pace

• Is driven to deliver quality outcomes at pace and considers the wider commercial benefits in determining project timelines, budgets and associated business cases.

• Entrepreneurial drive - is enthusiastic, organized and completes tasks effectively,

• Initiative - takes action quickly and decisively but prepared to seek input from others.

Passion

• Is driven to deliver quality outcomes at pace and considers the wider commercial benefits in determining project timelines, budgets and associated business cases.

• Entrepreneurial drive - is enthusiastic, organised and completes tasks effectively.

• Initiative - takes action quickly and decisively but prepared to seek input from others.

Qualifications and Experience

Essential

• Verbal and written communication, including active listening, for determining and discussing building needs and communicating these to contractors, suppliers and the occupants

• Mathematics and accounting to meet budgets and identify cost-saving measures

• Customer service for occupant and stakeholder satisfaction

• Analytical thinking and problem-solving

• Understanding of current building, health and safety regulations

• Computer literacy and confidence using Google suite including Sheets, Slides, Meet and Docs

• Ability to manage their own workload and prioritize in order to make sure deadlines are met (occasionally overtime may be required in order to fulfill this role).

• Ability to handle sensitive or confidential matters with a high degree of integrity and discretion.

• Previous experience in facilities management or office management role

• Experienced at sourcing and managing new and existing sub-contractors

• Budget Management experience

• Ability to interact with colleagues at all levels, collaborative and supportive, team player

• Excellent organizational skills, able to multitask and manage timelines and schedules

• Natural organizer and pays attention to detail

• Performs well under pressure and maintains a calm approach in stressful situations.

• Aptitude for problem solving and solution-based thinking

• Google GSuite, MS Office

• Excellent English written and verbal communication skills

Desirable

• Business management, including scheduling, strategic planning and administration