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Form of workLocated in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.
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Facilities Operations and Communication Coordinator - Planning & Facilities Management - Georgetown University
Job Overview
TheFacilities Operations and Communication Coordinatorserves as initial point of contact for community work requests via phone, email, online requests and walk-ins.
They assess urgency of requests and route requests to appropriate facilities management area with the appropriate priority; and facilitate communication among field personnel, management, and customers.
Work Interactions and Work Mode Designation
Reporting directly to the Assistant Director of Logistics, the Facilities Operations and Communications Coordinator has ongoing interactions with the Facilities community.
They routinely communicate with the Assistant Director of Logistics to review workflow; and update changes to Work Management Center webpage for planned events, planned work, and other community needs.
When supervisors are not present, they assign work as supervisor present.
This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Requirements and Qualifications
- High School diploma or certified equivalency
- 5 years of administrative experience - preferably with Facilities organizations
- Computer literacy - preference for experience with database software
- Basic knowledge of English, including the ability to read, write and speak English with understanding in order to communicate effectively and professionally via email, phone, online request and radio
- Demonstrated ability to understand emergencies versus urgent issues
- Strong ability to multitask and following disciplined workflow processes.
- Ability to walk buildings for work completion inspections
- Strong customer service orientation and ability to manage difficult customers
Preferred Qualifications
- Customer service experience
- Experience with Computerized Maintenance Management System (CMMS) or work order system
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.
To apply, visit https://georgetown.wd1.myworkdayjobs.com/en-US/Georgetown_Admin_Careers/job/Harbin-Basement/Facilities-Operations-and-Communication-Coordinator---Planning---Facilities-Management---Georgetown-University_JR17457
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