Job Description
Description/Job Summary
Under the day-to-day direction of the Operations Manager, the Facilities Assistant is responsible for a variety of back-office services support functions for the Washington office. The hours are Monday-Friday, 9:30 a.m. - 6:00 p.m., but flexibility to work additional hours as needed is required. The duties of the Facilities Assistant may change as the needs of the office and the Firm change.Responsibilities/Duties
Facilities
- Monitor and respond to incoming email requests
- Conduct daily visual inspections of office space to review operation of equipment, furniture appliances and fixtures (lights, photocopiers, digital scanners, refrigerators, coffee machines, water & ice dispensers, doors, carpet, common areas etc.) and ensure safe environment
- Maintain logs of Facilities equipment usage and maintenance and request repairs when needed
- Assist with Maintains up-to-date floor plans on a daily basis
- Ensures offices are set up with standard furniture and cleaned for new and moving employees as well as visitors
- Creates accounts for new personnel with relevant vendors
- Activate security access FOBs and assist with maintaining accurate security databases
- Work with building management and external vendors to process service requests for maintenance/repair (lights, temperature, overtime HVAC, noise, cleaning projects, porter services, etc.)
- Escalates staff requests/concerns to manager/director as appropriate
- Daily maintenance (stock supplies, cleanliness, etc.)
- Available some early mornings/nights/weekends to monitor work being performed by vendors or to provide additional support during special events
- Assist with miscellaneous projects for attorneys and staff (including hanging art, special requests, etc.)
- Assist with department projects as requested by Operations Manager
Mail Room
- Receive, log deliver incoming packages (Fedex, UPS etc.)
- Perform scheduled copy room mail sweeps to retrieve outgoing USPS mail, interoffice and remote office pouch correspondence
- Meter outgoing mail
- Retrieve and sort incoming mail from post office/postal box
- Prepare materials for mailing including: addressing, stuffing envelopes, making labels and gathering correspondence for the remote office pouch
- Maintain postage log for outgoing mail
- Keep mail supplies stocked
- Complete and log fax requests
Office Supplies
- Organizing and track office supplies
- Maintain and organize floor copy rooms, adding supplies as needed
- Check paper levels on printers/copiers on a daily basis and replenish as needed
- Monitor usage of materials and supplies in primary stock room and order as necessary to maintain adequate levels
- Maintain and organize floor copy rooms, adding supplies as needed
Conference Services
- Assist with conference room furniture configuration
- Daily Conference room checks (supplies, cleanliness, furniture damage, carpet stains etc.)
Miscellaneous
- Assist with in-house copy jobs, faxing and scanning projects
- Assist with additional conference service matters as needed
- Assist Administrative Team with special projects and tasks
- Serves as backup for Operations Department team members as needed
- Perform other duties as assigned
Required Skills
- Ability to effectively present information verbally and in writing
- Basic math skills: addition, subtraction, multiplication, division
- Strong attention to detail
- Ability to follow directions and work independently with limited supervision
- Working knowledge in MS Word, Excel and Outlook
- Familiarity with standard office equipment such as photocopiers, scanners, and facsimile machines
- Ability to effectively organize, prioritize, plan and multi-task work activities in a high pressure/fast-paced environment
- Ability to use diplomacy and discretion. Must act with professionalism at all times
- Strong customer service skills
- Client-focused with the ability to provide customer service in a professional manner
- Ability to work independently or on a team, with a positive attitude and flexibility to work with multiple individuals and handle a wide variety of tasks
- Ability to travel to downtown DC office on a daily basis
- Business casual attire required on a daily basis. Professional attire occasionally required for special events
Preferred Experience
- Minimum 1 to 2 years of experience in an office environment required; prior experience in a law firm is strongly preferred
- Experience with EMS is preferred.
Required Education
- High School diploma or GED equivalent required.
Details
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