Address
Form of workJob Title Facilitator- Holyoke
Location Holyoke, MA
Department Operations
FLSA Status Non-Exempt
Shifts hiring Full-time
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden.
While Cataldo began as an ambulance service company, we continue to grow and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with local healthcare facilities, we have developed a mobile integrated health program, SmartCare, which provides in home treatment for patients. We also have delivered more than 1.6 million Covid-19 vaccines and continue to operate testing and vaccinations sites throughout the state of Massachusetts.
II. Duties and Responsibilities
III. Job Impact
The Facilitator functions as a member of the Operations Division and is responsible to assure that each patient receives the appropriate ALS, BLS, or Chair Car response on time at the patient's bedside.
IV. Job Authority
The Facilitator reports to the Director of Operations. As a Supervisor, the Facilitator has the authority to issue discipline in cases of CAS/AAS policy violation or sub-standard service as well as commendations in cases of exemplary service.
The Facilitator must be Massachusetts certified EMT-B or EMT-P and have CPR certification. Customer Service background is strongly preferred.
The above are intended to describe the general nature and level of the work being performed by the person/people in this position. This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.
The above are intended to describe the general nature and level of the work being performed by the person/people in this position. This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.
Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin. Individuals with Disabilities and Veterans are encouraged to apply.
Location Holyoke, MA
Department Operations
FLSA Status Non-Exempt
Shifts hiring Full-time
About Cataldo
Since 1977, Cataldo Ambulance Service, Inc. has continually distinguished ourselves as a leader in providing routine and emergency medical services. As the needs of the community and the patient change, we continue to introduce innovative programs to ensure the highest level of care is available to everyone in the areas we serve.
Cataldo is the largest private EMS provider and private ambulance service in Massachusetts. In addition to topping 50,000 emergency medical transportations annually through 911 contacts with multiple cities, we partner with some of Massachusetts top medical facilities to provide non-emergency medical ambulance and wheelchair transportation services. We are also an EMS provider to specialty venues like Fenway Park, Warrior Arena, and TD Garden.
While Cataldo began as an ambulance service company, we continue to grow and expand the services we offer to the local communities. As a public health resource, Cataldo offers training and education to the healthcare and emergency medical community through the Cataldo Education Center. This includes certification training for new employees as well as the training needed for career advancement. Through our partnerships with local healthcare facilities, we have developed a mobile integrated health program, SmartCare, which provides in home treatment for patients. We also have delivered more than 1.6 million Covid-19 vaccines and continue to operate testing and vaccinations sites throughout the state of Massachusetts.
II. Duties and Responsibilities
- Assist in the coordination of Transportation including greeting and directing crews to the hospital floors.
- Primary point of contact for Case Management Department for routine requests as well as special patient needs/requests.
- Work with Communications to prioritize requests for Critical Care, ALS, BLS and Chair Car transports.
- Whenever possible, work with clinical staff prior to arrival of the transporting unit to obtain required patient clinical and billing documentation.
- Conduct investigations into service complaints and, in coordination with Ops. and Business Development, convey results to complaining party.
III. Job Impact
The Facilitator functions as a member of the Operations Division and is responsible to assure that each patient receives the appropriate ALS, BLS, or Chair Car response on time at the patient's bedside.
IV. Job Authority
The Facilitator reports to the Director of Operations. As a Supervisor, the Facilitator has the authority to issue discipline in cases of CAS/AAS policy violation or sub-standard service as well as commendations in cases of exemplary service.
- Qualifications
The Facilitator must be Massachusetts certified EMT-B or EMT-P and have CPR certification. Customer Service background is strongly preferred.
The above are intended to describe the general nature and level of the work being performed by the person/people in this position. This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.
The above are intended to describe the general nature and level of the work being performed by the person/people in this position. This is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.
Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin. Individuals with Disabilities and Veterans are encouraged to apply.
