Address
Form of workPG193080EP
Internal Recruitment :No
Working Title:Extension Specialist - Regional Manager
Anticipated Hiring Range:$76,000 - $80,000
Work Schedule:Monday - Friday; 8 AM - 5 PM
Job Location:Charlotte, NC
Department :Industry Expansion Solutions
About the Department:The Industry Expansion Solutions is a major component of the State’s economic development operation by diffusing engineering, science, knowledge and technology to North Carolina industry, business, and public agencies for the enhancement of quality, productivity, and environmental protection. This is accomplished by utilizing professional education and technical assistance that meet the needs of business, industry, and healthcare professionals. Advocating the use of engineering science and technology through best practices promotes corporate growth and the creation of quality products and services.
Essential Job Duties:Overall: The Regional Manager is responsible for developing relationships with clients in a variety of industries by connecting with key decision makers and stakeholders. Regional Managers coordinate with customers and internal teams to ensure the timely and successful delivery of solutions according to customer needs. The Regional Manager establishes and develops client accounts to initiate and maintain long-term relationships. The Regional Manager is familiar with a variety of sales concepts, practices and processes. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.
Client Engagement and Sales: Regional Managers are members of the Business Development unit. Regional Managers are responsible for servicing multiple client accounts and being the point of contact between IES and its prospects or clients and have a range of responsibilities including identifying and educating prospective clients while supporting existing clients with information and assistance that relates to products and services. They work closely with other Regional Managers and IES Staff to follow up on leads, answer customer questions and meet their sales quotas. Regional Managers are responsible for communicating the benefits of IES Services in order to drive sales.
The Regional Manager’s objective is to be a Trusted Advisor to the client to ensure optimal outcomes are achieved. This requires the use of assessments as a tool for discovery and understanding the client’s business and pain points. Then offering solutions that are provided by IES or our partners. The Regional Manager must be comfortable interacting with all levels within an organization, including C-level executives.
Partnerships: The Regional Manager is responsible for being the IES contact for specific region(s) within North Carolina. This responsibility includes visiting businesses, establishing contacts with community colleges, regional economic developers, community leaders, state leaders and establishing long-term relationships. The Regional Manager will attend meetings, generate presentations and provide information on IES services as needed.
Leadership: The Regional Manager is responsible for one or more geographic regions in North Carolina. There is latitude given to manage the region in the most effective manner to meet the established goals for the region. The Regional Manager may occasionally be asked to assist with recruiting IES staff.
Promotion: The Regional Managers promote all IES services, not only for a specific product area, but for the entire range of services to support IES clients. The Regional Manager must understand the services IES offers in order to advise clients on the best options to achieve their desired outcomes. This is achieved by being educated on the services offered and through onsite visits, networking, presentations, marketing materials, and educational programs.
Economic Impact: The Regional Manager supports the efforts to administer an objective evaluation system that measures the impact of IES programs for the economic benefit of our clients and state of North Carolina. This includes ensuring the client understands the economic impact of the services from the beginning, then confirming the economic impact after services have been provided. The Regional Manager supports both the survey process and the production of annual or other reports of program impact that are distributed to stakeholders at the federal, state and local levels.
Administration: The Regional Manager has administrative duties that include proposal development, entering data/information into the IES SalesForce CRM system, submitting travel authorizations/reimbursements, managing their schedule and generating reports as needed. This position is required to regularly attend meetings and travels as required by the client, Product Leader, Director/Manager, and the IES Executive Director.
Other responsibilities include, but are not limited to the following:
- This position typically provides front-line day-to-day contact with IES’s clients and partners by interacting and providing IES services in person, onsite or virtually.
- This position will also provide support so that IES may reach its stated short-term and long-term goals.
- Perform other duties as assigned.
The Extension Specialist will exercise broad guidance over designated technical product(s) regions, and support activities under the leadership of the Executive Director and advisement of Senior Leadership using established policy as guidance.
The Extension Specialist will exercise discretion and judgment when making a decision. Standard NCSU and IES guidelines, practices and policies will be followed for routine work. Normal and authoritative advice will be sought to insure an informed decision.
- Bachelor’s degree in business administration, marketing, sales or another similar field.
- 4 years of business to business experience.
- 5-10 years of industry experience
- Documented experience in the application of good business practices and ethics.
- Must live in the geographical area they work in;
- Geographical Work Area Defined: Iredell, Catawba, Alexander, Lincoln, Cleveland, and Gaston Counties.
- Incumbents must have their own transportation to reach client destinations daily across their assigned service region and the state of North Carolina as appropriate.
- A strong work ethic and a willingness to travel are required.
- High proficiency in the use of a personal computer/tablet is required.
- Excellent verbal and written communication skills to communicate product ideas and business impact to clients.
- Time management and multitasking skills in order to handle multiple tasks and clients at once.
- Understanding and proficiency in the use of a CRM system.
- Ability to build strong client relationships to maintain existing business and acquire new customers.
- Ability to understand the client’s budget and what services can be delivered within the budget.
- Experience with monitoring client communication and promptly responding to calls and emails.
- Commitment to maintaining records for client accounts and auditing them regularly.
- Desire to collaborate across the organization to serve the clients’ needs.
- Experience with customer service, community relations, continuing education, marketing execution and manufacturing.
- Strong organizational skills and attention to detail.
- Collecting and analyzing data concerning consumer behavior to understand changing needs.
- Exceptional analytical skills for analyzing client data.
- Recent experience with Salesforce CRM.
- Recent Experience with Google Products including Gmail, Google Calendar, Google Docs.
- Master’s degree in business, finance or leadership preferred.
Valid driver’s license or ability to obtain within 60 days of employment.
Valid NC Driver's License required:Yes
Commercial Driver's License required:No
Job Open Date:12/19/2023
Anticipated Close Date:Open Until Filled
Special Instructions to Applicants:In addition to your application, please attach a resume, cover letter, and contact information for professional references.
Position Number:00008058
Position Type:EHRA Non-Faculty
Full Time Equivalent (FTE) (1.0 = 40 hours/week):1.00
Appointment:12 Month Recurring
Mandatory Designation - Adverse Weather:Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events:Non Mandatory - Emergency Event
Department ID:144301 - IES Engineering & Technology
AA/EEO:NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
