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Title: Express Lane Field Consultant
Location: Dallas, TX, US
Job Type: Full-time with Benefits
Who We Are
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Summary
The Subject Matter Expert (“SME”) will be responsible for the professional assessment and development of all Nissan Express Service (“NES”) prescribed solutions furnished by Nissan North America (“NNA”). The SME will be responsible for developing and maintaining a direct relationship with specifically assigned Nissan dealers, as well as to assist NNA Field Operations Managers (“FOM”) and Dealer Technical Service Mangers (“DTSM”) with related service drive processes, KPI & CSI improvement, and business development.
What Your Day-to- Day Responsibilities Include:
Dealer and Field support of Nissan Express Service programs including Express to Impress (ETI) and Special Process Assessment with Express (SPAx) as outlined in the NES protocol
Dealer Basic and/or Advanced Consultations as outlined in the NES protocol
Dealer Basic and/or Advanced Sustainment visits as outlined in the NES protocol
Dealership staff training as outlined in the NES protocol
Dealership phone follow-up support
Timely and comprehensive completion of dealer action plans
Adequate Nissan National and Regional personnel contact
Monthly field detail reports submission
Weekly timecards and expense reports submission
What You Bring
The successful candidate will possess at least 5-7 years of Aftermarket, Retail Dealership Management and/or OEM dealer contact experience, as well as excellent verbal and written communication skills This position requires a high level of proficiency with Microsoft Word, PowerPoint, Internet Explorer, and Excel. The successful candidate must also reflect an exceptional track record and attributes that includes:
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement plans
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with dealer management systems (ADP, Reynolds, UCS, etc.), with PC applications in a Windows environment, and tablet solutions (Dealer Logix, DealerFx, and XTime).
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
The SME will need to be available and have the desire to travel 95% of the time. Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision.
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Please note, MSXi did not provide any salary data for this position. If there is a salary range included in the posting the data was estimated by the job posting site and does not reflect our company's actual salary ranges. Actual starting salaries are determined based on job requirements and level of experience.
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