Expert Implementation Consultant - Laboratory - Remote

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Overview
The Implementation Consultant's role is to provide software implementation and workflow consulting services to Altera's clients pursuant to a contracted project. The IC follows a structured workplan that reflects Altera's methodology through all phases of the implementation life cycle to ensure the successful implementation of Altera's products and solutions.
This is a remote role in the US.
Responsibilities

• Applies detailed knowledge of Altera's Paragon products and solutions within specific domains, functional or specialty areas, to implement Altera's Paragon software at client sites

• Performs all project workplan tasks for assigned role in accordance with contracted project scope
• Performs system configuration tasks and provides system configuration consultation to clients
• Provides workflow consultation and guidance in line with Altera's recommendations to clients
• Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project
• Provides activation support
• Meets or exceeds utilization targets set by the organization
• Sets appropriate expectations with clients and managing them throughout the project life cycle
• Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area independently
• Provides feedback to appropriate internal organizational groups on software and methodology improvements
• Facilitates process of defining expectations by asking key questions that help clients to discover their needs
• Builds trust by communicating effectively with clients about issues and concerns; Develops and presents recommendations that address key client objectives

Qualifications
Academic and Professional Qualifications:

• Bachelor's Degree or equivalent work-related experience

Experience:

• 4+ years' experience working in or with a clinical laboratory
• Experience using an electronic information system
• Preferred - advanced knowledge of:
• Altera Lab EHR Solution
• Paragon Lab EHR solution

Travel Requirements:

• Up to 80% travel may be required

Working Arrangements:

• Standard work week or as defined by assignment requirements
• Primarily works remotely
• May require after-hours, on-call support and/or holidays