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SIGN-ON BONUS! $1,000 after 90 days and another $1,000 after 150 days
We Are Looking to Staff our 3rd Shift with Experienced Customer Service Representatives
Join Us as a Member of our Overnight Team from 7PM – 7AM
This shift position has a Hybrid Schedule – it allows work from home in the short term, after
successful completion of on-site training in Plymouth Meeting (Philadelphia area)
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Customer Service Representative. We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all our team members!
Your responsibility will be to provide the highest quality Customer Service experience to both our external & internal customers by responding to alarm signals in a timely and efficient manner. The successful candidate will assess the needs of our customers in an effort to not only meet but exceed their expectations.
What You'll Do:
- Handle customer accounts as a Central Station operator to include - receive, process, and handle alarm signals accurately and in a timely fashion
- Document actions in operating software
- Request response from public safety agencies including dispatch of proper authorities (Police/Fire/EMS) per established procedures
- Respond to inbound calls from customers as well as assist customers by updating account information
- Place outbound calls to customers or responsible parties on account contact list and provide accurate information so they can make an informed decision regarding their alarm
- Complete shift duties as assigned by Central Station Supervisor/Assistant Supervisor
- Able to work from home (Vector-provided equipment) without distraction
What You'll Need:
- At least one-year Customer Service or Call Center experience with good phone, keyboard, and computer skills
- Professional demeanor in all communications
- Ability to work in a fast-paced environment
- Excellent Customer Service via phone
- High school diploma or equivalent
What You'll Get:
In addition to competitive pay, mid-$40's annually, we offer a comprehensive "Total Rewards" package including:
- Medical, dental, and visual coverage (dental coverage is FREE for single coverage)
- HSA/FSA programs
- Company paid life and AD&D insurance
- Company paid short- and long- term disability
- Voluntary benefit products
- 401k retirement savings plan after just 60 days
- Paid 7 Company holidays, plus 2 Floating holidays of your choice (if you have to work a company-observed holiday, your hourly pay rate is higher)
- Paid Time Off (PTO)
- Tuition reimbursement
- Employee Assistance Program (EAP)
- Paid lunch/break times
- FREE parking
- PAID training - 6 to 8-week Classroom Training M - F, training hours 9AM to 5PM
Shift Information – Our overnight shifts run on a two-week rotation and are 12 hours. One week you will work 3 days with at least 2 business days off, 7PM – 7AM. The next week you will work 4 days, with at least 2 business days off, 7PM – 7AM. This allows our team members built in overtime of 8 hours on week 2. You have days off during the week to attend to personal matters without having to use your paid time off, and a 3-day weekend off every other week. Don’t let 12-hour shifts discourage you from applying. Our team members appreciate the benefit of scheduling appointments without using their vacation/personal time!
About Us:
We are the fourth largest security integrator in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected, and empowered, one customer at a time.
Our Values:
- Win as a team
- Do the right thing
- Make a difference every day
- Get it done
- Think big
If you share these ideals, we’d love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.
This location is NOT accessible by public transportation
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