Executive Quality Assurance Specialist

About Service Pros Installation Group:

Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation services for Lowe's Home Improvement. With workrooms across the Southeast, Northeast, and Midwest, we are committed to ensuring all our employees, customers, and contractors are positively impacted by utilizing our resources to provide stewardship, put our people first, ensure companywide integrity, and continue to grow and improve every day.

Summary:

The Executive Quality Assurance Specialist is responsible for overseeing the installation process for Lowe’s special customers. The Executive Quality Assurance Specialist will manage the job sites for Lowe’s special customers, ensuring there is a Service Pros Installation Group representative is present during the install, coordination of installation deliverables and managing subcontractors. The Executive Quality Assurance Specialist is responsible for visiting Lowe’s stores with a focus on lead generation and sales.

FLSA Status: Exempt

Essential Duties and Responsibilities:

1. Manage installation process for Lowe’s special customers.

2. Ensure product delivery and sub-contractor scheduling by working with Workroom Team members and reviewing scheduling information.

3. Plan, execute and finalize Lowe’s special customer projects according to timelines and budget requirements.

4. Utilize data, reporting, and key performance indicators to ensure gross profit margins and customer metrics are met.

5. Perform on-site visits to Lowe’s stores, emphasizing lead generation and sales growth.

6. Collaborate with the Workroom team to support daily operations as required, adapting to fluctuations in workload, seasonal demands, or staffing levels.

7. Grasp the concepts for GP and LTR and actively contribute to enhancing these KPIs.

8. Act as a dedicated brand advocate, representing the brand enthusiastically whenever and wherever required.

9. Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

1. Education and/or Experience – 3+ years as a Project Manager or previous leadership role within the Construction industry, with an associate degree in business, construction, marketing, or related field; or equivalent combination of education and experience. Experience in the flooring industry is a plus.
2. License - Valid Driver’s License without restrictions.
3. Analytical and Reasoning Skills – Experience compiling and analyzing data to improve sales.
4. Computer skills – Good working knowledge of Microsoft Office, spreadsheets, email, database, and video and audio communication. Experience utilizing Project Management/Project scheduling tools a must.
5. Language skills – Ability to read and comprehend moderately complex instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
6. Mathematical Skills – Ability to add, subtract, multiply, and divide for basic algebraic and calculations.
7. Planning and Organizing – Defining tasks and milestones to achieve objectives, while ensuring the optimal use of resources to achieve the objectives.
8. Communication Skills – Excellent communication skills, including presentation, persuasion, and negotiation skills required in working with customers, co-workers, and subordinates; includes the ability to communicate effectively and remain calm and courteous under pressure.
9. Vision – Ability to view documents, multiple screens, and read handwritten documents.
10. Project Management -
11. Travel – Daily travel may be required up to 75%.