The under-construction and soon-to-open Home2 Suites in Koko, IN is adding to it's management team. We are looking for an experienced, hard-working and dependable Executive Housekeeper to lead the Housekeeping Department
REPORTS TO: AGM/GM
BASIC PURPOSE: Oversee all operations of the housekeeping department, promoting a safe environment and quality Housekeeping services to achieve maximum guest satisfaction.
FUNCTIONS/RESPONSIBILITIES:
- Manage the day-to-day activities of the housekeeping department, including planning, scheduling and organizing work to ensure proper coverage.
- Communicate and enforce policies and procedures.
- Monitor expenses, protect the property assets and lead a cohesive team of employees to ensure that all company standards are achieved.
- Provide open communications, training, coaching and counseling, as well as providing performance feedback to ensure maximum efficiency.
- Respond to guest concerns and complaints, ensuring that corrective measures are in place and being utilized
- Monitor and ensure proper ordering is in place for chemicals used within the housekeeping department.
- Perform housekeeping tasks as needed, including cleaning of guest rooms and all other housekeeping functions
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house
- Conduct comprehensive department meetings to include procedural reviews and events which warrant special handling and detailed information, as well as pre-shift “stand ups” to review all information pertinent to the days activities
- Establish and monitor par levels for supplies and equipment, and replenish shortages and other business supplies for daily business
- Ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Implement and monitor a lost and found program to ensure property handling of said items.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
- When needed, assist other departments and employees with any tasks requested by a supervisor or manager
Knowledge and Skills:
Education: High school education or equivalent experience
Experience: Housekeeping management and supervisory experience in the hospitality industry required.
Skills and Abilities:
- Requires working knowledge of Housekeeping and the hotel's services, policies and operations.
- Requires supervisory and leadership skills, including the ability to train, coach, counsel, problem solve and motivate a team of diverse individuals
- Ability to clearly communicate information and hotel services to management and guests.
No. of employees supervised: One to multiple
Hours Required:
- Scheduled days and times may vary based on need and/or direction of supervisor
- Flexibility in scheduling required, including weekends, nights and holidays when needed
- Must adhere to the time and attendance policies set forth by the company
ENVIRONMENT
Physical Job Requirements
Lifting/Pushing/Pulling/Carrying.
- Position requires daily and frequent lifting, pushing, pulling and carrying of supplies, linen, chemicals, housekeeping equipment carts, etc.
- Position includes the physical ability to move guestroom furniture, rotate mattresses and perform other strenuous activities
Bending/Kneeling: Position requires frequent and daily bending and kneeling, picking up of supplies, removal of trash, cleaning of guest rooms, removal of linens, etc.
Mobility: Total mobility is required, with continuous movement throughout hotel required
Continuous Standing: Continuous and daily standing and walking required, up to duration of full shift
Climbing Stairs: Position may necessitate the climbing of stairs
Hearing/Vision/Speech:
- One-on-one communication with guests, supervisors and coworkers critical
- Must be able to receive, understand and give direction to staff from hotel management
- Must be able to clearly communicate standards and expectations with housekeeping employees
- Must be able to visually inspect rooms and ensure standards are adhered to
Chemicals/Agents: Use of Cleaning chemicals, aerosol sprays and other chemicals used to perform function
Protective Clothing Type: Job may require back brace, gloves and other protective equipment
Equipment Operation:
- Vacuums and other housekeeping equipment
- Radios and other communication devices
- Basic administrative equipment such as computer, printer and scanner
Job Type: Full-time
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
Work Location: In person