Executive Housekeeper

SUMMARY

The primary function of the Executive Housekeeper is to manage the entire hotel housekeeping staff and their activities in order to maintain the hotel in a clean, sanitary, and orderly condition for the safety and security of our guests and team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

• Maintains guest service as the driving philosophy of the operation
• Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
• Committed to making every guest is satisfied
• Meets or exceeds guest satisfaction measures
• Ensures hotel standards and services contribute to the delivery of consistent guest service
• Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Executive Housekeeper Duties

• Communicate effectively with all employees through daily standup meetings, with supervisors through weekly meetings.
• Work closely with other departments (Front desk, Engineering, Banquets etc…)
• Report to engineering/maintenance any and all problems needing repairs.
• Develop and Implement new programs as needed.
• Focus on GSTS (Special Emphasis on Priority and VIP guests).
• Ensure that all guest rooms/housekeeping areas are cleaned up to standard. To exceed guests’ expectation through the excellence program.
• Support the direct supervisors, the department through open door policy.
• Create a courteous friendly, professional, work environment through open line of communication.
• Ensure compliance with safety and sanitation standard.
• See that inspection program is consistently maintained through daily inspections.
• Ensure that all public areas are clean to standard through daily inspection.
• Maintain a regular deep cleaning program, a monthly planner consisting of a project a day. Floor/carpet care. Flipping of mattresses (Keeping records/check lists).
• Maintain a monthly linen inventory (must be completed on 30th to the 1st of every month). Supply inventory should be done once a week (order as needed).
• Inspect rooms daily, inspect all priority club arrival rooms, and inspect all in-house priority club rooms daily.
• Assign new hires to training R.A.
• Interview prospective employees.
• Keep daily attendance records.
• Daily staffing and assignment of sections with the assistance of the supervisors.
• Prepare shift schedule according to Hotel Occupancy and special functions.
• Follow and Enforce company standards and procedures.

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
• Maintain an overall clean and safe hotel for our guests as well as our employees, establishing and maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel.