Executive Housekeeper

The Executive Housekeeper oversees and supervises the Housekeeping Department in collaboration with the Rooms Director.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for cleanliness, orderliness and appearance of the entire Hotel and Club.
• Complete Public Area Walk Through three times per shift.
• Ensure rooms are made as per company standard and completed before check in time (4pm).
• Daily Inspection of work behind line employees.
• Daily inspection of public areas and employee’s locker rooms.
• Coordinates the preventive maintenance schedule of rooms and public area with maintenance department.
• Organize on-the job training and evaluate its effectiveness
• Maintain par stock of guest supplies, cleaning supplies, linen and uniforms
• Understand and prepare housekeeping scheduling process
• Organize inventories with Accounts for linen, cleaning supplies and fixed assets
• Conduct pre-shift meeting and distribute assignments
• Assist with the completion of all monthly inventory’s reports
• Develop and implement Housekeeping systems and procedures
• Attending and resolving guest complaints.
• Work closely with all departments ensuring communication flows effectively.
• Monitor guest comments or complaints and respond to them; communicate comments through the “Glitch process”
• Daily briefing of Supervisors/ Executives
• Train, direct the work of, resolve issues/problems and coach and counsel the front housekeeping team members to ensure a quality operation.
• Be a positive role model. Be effective when handling situations with line staff.
• Perform other duties as assigned.

QUALIFICATIONS

KNOWLEDGE

• Knowledge in understanding/creating a budget.
• Strong Operational/Technical Knowledge.
• Knowledge and use of proper chemicals.
• Knowledge of Microsoft Office (Word, Excel, Outlook etc.).

SKILLS AND ABILITIES

• Strong Spanish language skills preferred.
• Excellent communication skills, both written and oral.
• Strong leadership abilities and organizational skills.
• Entrepreneurial, thinks out of the box and able to drive change and look for operational efficiencies / synergies across the network.

SUPERVISION

Position functions semi-autonomously. Position directly supervises employees. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/ EXPERIENCE

Minimum of a Diploma in hotel management (or equivalent) and 5 years of housekeeping leadership experience preferably in luxury hotels/resorts. However, a combination of experience and/or education will be taken into consideration.

PHYSICAL DEMANDS

• Some lifting may be required (up to 25 pounds)
• Ability to stand for long periods of time

UNIFORM REQUIREMENT

Business Casual attire is required.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

In addition, we offer a robust benefits package including health, dental, vision, life and disability; a competitive PTO offering, as well as 401(k).