Executive Housekeeper

Our Culture:

We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

Job Description:

Executive Housekeeper will be responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America.

The job is simple:

Focus on ways to promote and engage in internal growth programs.

Continuously exemplify and live by our Culture.

Meet/exceed our company goals and three metrics.

• Complete all required training
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Provide personalized, friendly service to every guest and associate
• Schedule housekeeping staff in accordance with occupancy forecasts
• Hire, train, and supervise all housekeeping and laundry staff in coordination with General Manager in adherence to brand and company standards
• Reward, discipline, and evaluate staff in a timely manner
• Is responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment
• Personally inspect rooms and public area for cleanliness and adherence to standards
• Report all discrepancies found on the night auditor’s room report
• Report all incidents or strange occurrences that could be an indication of misdemeanors
• Ensure all keys and key cards are returned to the secure designated area or front desk
• Maintain the lost & found section and records associated with it daily
• Control all linen and uniform inventories. Take monthly inventories of all linen. Order required linen and supplies when necessary, with the approval of General Manager
• Have knowledge of other departments and willingness to help
• Act as liaison between front desk and housekeeping, and maintenance and housekeeping
• Handles guest questions and comments in a friendly and courteous manner
• Have extensive knowledge of Health and Safety procedures and training

Necessary Skills:

• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc.
• Must be responsible for safety and security of guests, fellow associates and hotel assets
• Have knowledge of fire alarm system and evacuation procedures
• Able to report to work for scheduled shifts
• Able to communicate effectively in writing, verbally, and in person
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Is organized, honest, and works well with others
• Maintain a clean and attractive work area, uniform, and person
• Able to work with people from diverse cultures and backgrounds
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 40 pounds
• Can perform 8 hours of work in a restrictive space/environment
• Must have eyesight enabling vision both near and far
• Must be able to use/lift arms for up to 8 hours
• Must be able to work in extreme conditions such as heat, cold and stress
• Have finger dexterity for operating equipment
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Must be able to write
• Has the highest degree of integrity and is humble, living by the Golden Rule
• Able to work with people from diverse cultures and backgrounds
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.