Address
Form of work**Job Summary**
The Design and Customer Experience (DCE) team is responsible for creating exceptional experiences for Chase's Consumer and Community Bank. We are a group of creative collaborators who are passionate about crafting experiences that have meaningful impact on the financial, physical, and emotional wellbeing of our customers.
As an Executive Director, Design (User Experience), you will manage Managers, establishing frameworks and practices for people management, and support direct reports through mentorship, professional development, and career-building. You will be the standard bearer for recruiting and hiring, working with Managers to maintain a high bar for talent, which is crucial as we continue to scale our organization.
**Job Responsibilities**
+ Build and manage a design organization across large Product or an entire Product Line; focus is less on individuals than the organization-operates through leverage and at scale
+ Collaborate with Product and Engineering Executives to scope and plan work across Credit Card.
+ In partnership with Design Architects and Principal Designers, lead the creative efforts for your team, across multiple parallel workstreams, establishing a vision for where the work is headed, and establishing a shared understanding of quality
+ Use UX and product strategy to articulate a product vision, roadmap, and requirements, and organize the work of the teams
+ Provide direction to direct senior leadership to position their organization for success
+ Lead creation of new product and business strategy at the intersection of user needs and business goals
+ People management for Managers, Lead Product Designers, and Lead Content Designers, including 1:1s, professional development, performance reviews, etc.
+ Realizes success primarily through business results and plan annual financial and headcount.
**Required Qualifications, Skills and Capabilities:**
+ Minimum of 10+ years of experience working as a user experience professional with experience in successfully managing moderate-sized teams (10+ people) and comfortable with structuring and planning design work in cross-functional contexts
+ Prior experience leading design organizations that shipped impactful products, exhibiting strength in Interaction Design, Visual/UI Design, and Information Architecture
+ Success at bringing a range of people into the research and design process, including cross-functional partners (product managers, engineers, stakeholders from the business)
+ Experience leading parallel programs of work through full product development cycles in discovery, concepting, prototypes, specifications, and enablement
+ Proficiency in adjacent skills such as User Research, UX Writing, Prototyping, and Service Design
+ Strong facilitation skills and experience employing a variety of methods and techniques; able to get senior executives (MDs and GMs) to actively participate in collaboration sessions
+ Expertise in navigating the organization, recognizing the importance of these relationships to lead change
+ Advocate for Accessibility Guidelines and Inclusive Design practices
**Preferred Qualifications:**
+ Passionate advocate of putting our users at the heart of the work
+ Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders
+ Orderly and organized, keeping themselves and their teams on task and on time
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
**Base Pay/Salary**
Brooklyn, NY $171,000.00 - $260,000.00 / year
