Executive Director

Position: Executive Director of Touching Hearts at Home Rochester

We are a privately owned homecare agency serving older adults seeking an Executive Director to lead our growing organization in Monroe County and the surrounding areas. We believe that older adults deserve compassionate, reliable, impactful, and personalized care of the highest order. We have a duty to help them age in place in the healthiest and happiest manner possible, including avoiding hospitalization. To achieve this, we must hold ourselves to high standards of performance. Our philosophy of person-centered care includes our four core values of Compassion, Commitment, Communication and Consideration.
As the Executive Director you will have the opportunity to manage all operations, office staff and in-home caregivers to continue to build a strong culture of compassion and commitment while providing high quality, impactful non-medical care.
Main Purpose: Grow client hours by creating and maintaining close, sustained, productive client referral relationships; arrange and manage care for Touching Hearts clients; mentor and lead office staff and caregivers.
Operational Responsibilities:
Engage and supervise the Client Acquisition process: Field inquiry calls, meet with prospective clients and families, support marketing and sales related activities to help gain new client referrals through community networking including cultivating existing high potential relationships.
Oversee and direct operations performed primarily by other office staff members, such as care management, scheduling, hiring, discipline, training, billing, and payroll.
Ensure the highest level possible of client care and employee engagement.
Contribute periodically as needed in unusual situations with tasks as assigned necessary for critical business operations. This may include, without limitation, caregiving, being on call, running errands, and clerical duties.
Track and report key operational metrics to the senior management of the organization.
Position Qualifications:
A successful candidate will have proven experience developing strong relationships in the local senior care community
Bachelors Degree, preferably in a human service-related field
Minimum 5 years of experience within a care industry
Minimum 3 years of experience in a leadership role (managing direct reports and direct support professionals)
Growth Responsibilities:
Ensure Touching Hearts is achieving growth related goals set for each fiscal year.
Support marketing and sales related activities to help gain new client referrals through community networking including cultivating existing high potential relationships by meeting with Social Workers, Discharge Planners, Community Relations Managers, Sales Directors, Aging Life Care Professionals (ALCA), Executive Directors of senior care communities, etc.
Representing Touching Hearts at select community and industry events, function as ambassador of Touching Hearts to the community.
Position Qualifications:
A successful candidate will have proven experience developing strong relationships in the local senior care community. The candidate will also be a collaborator and enthusiastic about providing quality care for seniors.
Bachelors Degree.
Minimum 5 years of experience within the senior care industry.
Minimum 3 years of experience in a leadership role (managing direct reports and direct support professionals like companions, PCA, CNA, HHA or similar roles).
Extensive knowledge of local senior home care industry and demonstrated ability to network with key players at all levels within the industry.
Ability to work independently and decisively with minimal guidance to manage workload and priorities.
Strong organizational skills with ability to manage multiple key priorities in different functions of the business.
Benefits include:

• Join the nationally recognized company known as the heart of home care!
• Join a work environment that values who you are and what you do
• 401K with company match
• Bonus eligibility
• Paid time off
• Free telemedical health benefits

Reporting Structure:
Direct report to the Regional VP