Address
Form of workFull-time
Weekly Earned Wage Access is an option for this position.
Job Purpose or Objective(s): The foremost role of an Executive Casino Host is to oversee all aspects of strategic relationships with a specific group of up to 600 VIP Players. You will report to the Senior Executive Casino Host, Shift Manager, or Departmental Manager.
Primary Tasks:
- You will create casino revenue through development of VIP accounts while maximizing existing revenue streams using our active databases and implementing creative marketing programs to draw new to property VIP guests.
- Build loyalty among valued VIP customers by developing relationships, using marketing, and upscale sales techniques.
- Maintain relationships with VIP guests through personal contact by phone, email, text, and in person to maximize gaming revenue goals established by the management team.
- Recruit VIP players using Choctaw resources including limo services, property amenities, and direct mail.
- You will anticipate, respond to, and meet the needs of guests by assisting with transportation needs and accommodation arrangements.
- Coordinate with other property departments for delivery of pre-trip itinerary; use partnerships throughout the property (Gaming, Hotel, Food & Beverage, and Hospitality) to maximize smooth, high-end service delivery
- Evaluate a player's current and potential worth to offer comps within the parameters of the comp guidelines, build loyalty and maximize return on investment. Executive Casino Hosts will have increased comping authority for higher-value customers.
- Comply with all applicable rules, regulations, laws and policies, and conduct themselves with the highest levels of integrity.
- Perform other tasks as assigned.
Job Requirements:
- Bachelor's degree or equivalent combination of education and experience.
- Become knowledgeable of the hotel and casino, including all events, attractions and restaurants.
- Manage several projects simultaneously with deadlines with a minimum of guidance and management.
- Knowledge of standard computer applications.
- Knowledgeable of budget process, financial statements, accounting principles, and property policies and procedures.
- 3 or more years' experience in sales or marketing.
About the Choctaw Nation
The Choctaw Nation is the third-largest Indian nation in the United States, with over 200,000 tribal members and more than 11,000 employees. The first tribe over the Trail of Tears, historic boundaries are in the southeast corner of Oklahoma. The Choctaw Nation's vision, "Living out the Chahta Spirit of faith, family and culture," is evident as it continues to focus on providing opportunities for growth and prosperity.
Benefits
- Free gym membership
- Free access to employee health clinic
- Free lunch for casino & resort associates
- Earned wages access once per week for hourly Associates
- Pet insurance
- Paid vacation / sick time
- Medical / Dental / Vision
- 401(K) with company match
- College tuition reimbursement
- Short-term disability, long-term disability, and family leave
- Employee assistance program
- Employee prescription program
- CNO Paid Life Insurance
- Teladoc
- On Site Dental Clinics (Jet Dental)
- On Site Mammogram Services
- Free diabetes and hypertension monitoring benefit (Livongo)
- Accolade- Concierge Benefits Program
- Wellness Program that equals savings on health insurance cost (Virgin Pulse)
- Maternity Care Program
- (Benefits provided by the Choctaw Nation are based on employment classification)
CNO was selected as a winner in both HRDUS' and Forbes' 2022 "Employer of Choice" competitions:
- Choctaw Nation of Oklahoma received recognition as one of six Best Places to Work in the United States as selected by HRDUS
- Choctaw Casinos & Resorts received recognition from Forbes as a Best Employer for Diversity in the Travel & Leisure category.
- Forbes also recognized the Choctaw Casino and Resorts as one of America's Best Employers for New Graduates.
