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SalarySeeking a highly skilled and organized Front Desk Receptionist Leader with a proven track record of providing exceptional customer service and leading a team. This role requires a dynamic individual who can effectively manage multiple tasks, coordinate daily operations, and exhibit strong leadership skills. Join our team and lead the Front Desk department towards success by delivering outstanding guest experiences and maintaining a welcoming and efficient reception area.
Qualifications Include:
- A "can do" thinker with a positive attitude.
- Over-deliver & exceed expectations everytime. Basic tasks done without being told.
- Good energy daily. Pumps up, energizes & encourages coworkers.
- The ability to be a "Brand Ambassador" building strong & enduring guest relationships. Ability to handle all guests, personalities & situations in a positive manner.
- The ability to work independently & as part of a team
Key Responsibillities include:
- Oversee & handle all client communication including scheduling appointments, confirmations, cancellations, cross & upselling services, e-mail correspondence, etc. In addition, inform service providers of any special requirements or last-minute changes.
- Pleasantly execute standard telephone procedures using appropriate customer service etiquette as outlined.
- Have full knowledge of all salon & spa services offered.
- Assist w/ marketing & sales by providing customers w/ information on promotions new products & services.
- Assist in achieving weekly & seasonal goals
Salon experience is a plus. Bonus opportunities in addition to an hourly rate.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
- Basic math: 1 year (Required)
- Cashiering: 1 year (Required)
- Customer service: 1 year (Required)
- Management: 1 year (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
