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Form of work Position Summary
Novogradac & Company LLP is searching for an Events Registration Associate to join our fast-growing firm. The Events Registration Associate serves as registration lead, in advance of conferences as well as on-site. This role provides internal and external customer service and supports internal and external communication about the firm's conferences, including survey management, attendee communications and internal reporting. This position reports to the Senior Events Manager.
The firm has one available position in either Portland, OR, Austin, TX, Cleveland, OH, or Dover, OH.
Position Responsibilities:
Events
• Travel to 10-12 national Novogradac conferences and serve as the onsite registration lead and providing excellent customer service to attendees at national conferences.
o Prepare name badges prior to conference.
o Coordinate conference workshop handouts and distribute to registered attendees.
o Coordinate attendees' pre-event communication.
• Ensure proper distribution of Attendee Lists to internal employees, sponsors and attendees.
• Manage Attendee Email process:
o Create, test, and send out/automate emails for:
§ confirmations
§ other information
§ Post-event surveys
• Assist with managing event room blocks
o Coordinate reminders to sponsors, speakers and employees.
o Maintain the master hotel reservation list.
o Cross-check the rooming lists with the employee registration check in and check out dates.
• Survey Management
o Create event surveys.
o Manage the survey outreach for each event.
o Summarize results.
• Create event reports for the following:
o Weekly registration trends (to executive and email teams)
o Monthly registration credits
o Collections vs. outstanding revenue
o Post-event data
o Assist event coordinator with booth representatives as needed
• Manage registration websites.
o Build all live and on-demand events.
o Create categories for registrants.
o Ensure proper pricing reflects category selections.
o Build registration forms.
o Work with creative team to edit home page for each event.
o Develop & update FAQs page for each event.
o Update hotel information within registration form.
o Work with design team to publish events in website CMS.
o QA all events to be sure they're synced and the registration process is smooth.
• Support the event planner and website coordinator with event website SEO by drafting and strategizing engagement concepts.
Products
• Generate, update and circulate products-related reports as needed.
• Manage a monthly magazine renewal process.
Customer Service
• Provide coverage on customer service representative (CSR) duties.
• Answer phones and process requests as needed during peak times.
• Answer phones and manage email account as needed when CSR is on PTO.
Knowledge/Skills/Abilities:
• Ability to effectively initiate, plan and manage projects with effective follow-through and prioritization skills
• Ability to provide a positive service experience for all event attendees, firm partners and internal employees to enhance the Novogradac brand.
• Strong overall computer skills; proficient in Microsoft Excel, Word and PowerPoint; experience with Smartsheets and Aventri is a plus
• Ability to communicate clearly and concisely, both orally and in writing
• Strong organizational skills with attention to detail
• Ability to work effectively with others, as well as independently
• Dependable and reliable
• Some experience with nationwide events, either as an attendee or employee, is preferred
Minimum Qualifications
• High school diploma
• 1-2 years' experience in an administrative or customer service role
Preferred Qualifications
• Associate's degree, preferably in Marketing
• 2-3 years' experience in an administrative or customer service role
• Experience working with corporate events and registration management
Why work with us?
Our firm is committed to providing our people with opportunities to excel professionally. We believe in the importance of a welcoming work culture and quality work-life integration to support our staff as we grow together.
We're leading the way to a better future of work culture.
The benefits of joining our team
• Compensation: $37,000- $40,000 depending on experience. More is possible if experience dictates.
Get to know us better!
Hello! We're Novogradac & Company LLP, a national certified public accounting and consulting firm headquartered in San Francisco. Founded in 1989, the allied group of Novogradac companies has grown to more than 800 employees and partners with more than 25 offices throughout the country.
Novogradac & Company LLP is one of the nation's top 40 certified public accounting and consulting firms and is a recognized leader in real estate and community development. Novogradac provides publicly and privately held national enterprises with a full spectrum of audit, tax, valuation, expert witness and litigation support, property compliance and general consulting services and works extensively in the affordable housing, community development, historic preservation and renewable energy fields.
Ready to learn more?
To be considered for this position, interested candidates MUST apply via our company website: http://careers.novoco.com/
Novogradac & Company LLP offers a progressive work environment, competitive pay and an excellent benefits package including medical, dental, vision, paid time off, life/disability insurance, commuter flex accounts and a 401(k).
Novogradac and Company LLP is an equal opportunity employer. Novogradac's culture is centered on education, acceptance, innovation and opportunity. We value diversity and respect the different perspectives that each of our employees bring to Novogradac no matter their age, race, religion, gender identity or sexual orientation. We are committed to creating an equitable and inclusive workplace for our entire workforce.
Novogradac & Company LLP is searching for an Events Registration Associate to join our fast-growing firm. The Events Registration Associate serves as registration lead, in advance of conferences as well as on-site. This role provides internal and external customer service and supports internal and external communication about the firm's conferences, including survey management, attendee communications and internal reporting. This position reports to the Senior Events Manager.
The firm has one available position in either Portland, OR, Austin, TX, Cleveland, OH, or Dover, OH.
Position Responsibilities:
Events
• Travel to 10-12 national Novogradac conferences and serve as the onsite registration lead and providing excellent customer service to attendees at national conferences.
o Prepare name badges prior to conference.
o Coordinate conference workshop handouts and distribute to registered attendees.
o Coordinate attendees' pre-event communication.
• Ensure proper distribution of Attendee Lists to internal employees, sponsors and attendees.
• Manage Attendee Email process:
o Create, test, and send out/automate emails for:
§ confirmations
§ other information
§ Post-event surveys
• Assist with managing event room blocks
o Coordinate reminders to sponsors, speakers and employees.
o Maintain the master hotel reservation list.
o Cross-check the rooming lists with the employee registration check in and check out dates.
• Survey Management
o Create event surveys.
o Manage the survey outreach for each event.
o Summarize results.
• Create event reports for the following:
o Weekly registration trends (to executive and email teams)
o Monthly registration credits
o Collections vs. outstanding revenue
o Post-event data
o Assist event coordinator with booth representatives as needed
• Manage registration websites.
o Build all live and on-demand events.
o Create categories for registrants.
o Ensure proper pricing reflects category selections.
o Build registration forms.
o Work with creative team to edit home page for each event.
o Develop & update FAQs page for each event.
o Update hotel information within registration form.
o Work with design team to publish events in website CMS.
o QA all events to be sure they're synced and the registration process is smooth.
• Support the event planner and website coordinator with event website SEO by drafting and strategizing engagement concepts.
Products
• Generate, update and circulate products-related reports as needed.
• Manage a monthly magazine renewal process.
Customer Service
• Provide coverage on customer service representative (CSR) duties.
• Answer phones and process requests as needed during peak times.
• Answer phones and manage email account as needed when CSR is on PTO.
Knowledge/Skills/Abilities:
• Ability to effectively initiate, plan and manage projects with effective follow-through and prioritization skills
• Ability to provide a positive service experience for all event attendees, firm partners and internal employees to enhance the Novogradac brand.
• Strong overall computer skills; proficient in Microsoft Excel, Word and PowerPoint; experience with Smartsheets and Aventri is a plus
• Ability to communicate clearly and concisely, both orally and in writing
• Strong organizational skills with attention to detail
• Ability to work effectively with others, as well as independently
• Dependable and reliable
• Some experience with nationwide events, either as an attendee or employee, is preferred
Minimum Qualifications
• High school diploma
• 1-2 years' experience in an administrative or customer service role
Preferred Qualifications
• Associate's degree, preferably in Marketing
• 2-3 years' experience in an administrative or customer service role
• Experience working with corporate events and registration management
Why work with us?
Our firm is committed to providing our people with opportunities to excel professionally. We believe in the importance of a welcoming work culture and quality work-life integration to support our staff as we grow together.
We're leading the way to a better future of work culture.
- Increased number of paid holidays per year
- Competitive salaries with continuous review of market conditions
- Flexible working hours and work arrangements
- Remote and hybrid opportunities
- Expanding Social Impact department for a healthy, happy, inclusive and productive workplace
The benefits of joining our team
- Strong growth opportunities
- Competitive benefits package
- 401(k) package with firm profit-sharing
- Discretionary annual bonuses for eligible positions & CPA bonus plan
- Strong emphasis on quality work-life integration
- Dress for your day policy
- Resources of a national firm
• Compensation: $37,000- $40,000 depending on experience. More is possible if experience dictates.
Get to know us better!
Hello! We're Novogradac & Company LLP, a national certified public accounting and consulting firm headquartered in San Francisco. Founded in 1989, the allied group of Novogradac companies has grown to more than 800 employees and partners with more than 25 offices throughout the country.
Novogradac & Company LLP is one of the nation's top 40 certified public accounting and consulting firms and is a recognized leader in real estate and community development. Novogradac provides publicly and privately held national enterprises with a full spectrum of audit, tax, valuation, expert witness and litigation support, property compliance and general consulting services and works extensively in the affordable housing, community development, historic preservation and renewable energy fields.
Ready to learn more?
To be considered for this position, interested candidates MUST apply via our company website: http://careers.novoco.com/
Novogradac & Company LLP offers a progressive work environment, competitive pay and an excellent benefits package including medical, dental, vision, paid time off, life/disability insurance, commuter flex accounts and a 401(k).
Novogradac and Company LLP is an equal opportunity employer. Novogradac's culture is centered on education, acceptance, innovation and opportunity. We value diversity and respect the different perspectives that each of our employees bring to Novogradac no matter their age, race, religion, gender identity or sexual orientation. We are committed to creating an equitable and inclusive workplace for our entire workforce.
