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Form of workCompany Overview:
Performance Hospitality is a lifestyle hotel management company committed to providing outstanding service to our guests! We manage a variety of branded, independent hotels in major US markets. We take pride in our ability to deliver exceptional guest and associate experiences by focusing on inspiring individuals through a thoughtful delivery of self-expression hospitality. We believe that providing innovative, cutting-edge practices, along with transparent communications, is a fundamental part of our commitment.
Purpose:
The Group Reservations Coordinator is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Performance Hospitality Management’s high standards of quality. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to accounting policies.
Essential Functions:
Monitor daily sales activity and alert Guest Services Manager of sold-out nights, group status and possible problem situations.
Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
Establish initial contact with customer at file turnover.
Prepare and submit group rooms recap reports, including the tracking/posting of group comps, and rebate/commission calculations.
Monitor daily sales activity and alert Guest Services Manager of sold-out nights, group status and possible problem situations.
Be able to perform all duties of Guest Services Agent and assist at front desk as needed.
Qualifications:
Expert knowledge of Word, Excel, Reserve and Opera
Excellent multi-tasking and organizational skills
Excellent time-management skills
Excellent customer service and interface skills
Understanding of rooms merchandising and yield management processes
Qualifications
Working Conditions / Physical Demands / Knowledge / Skills / Abilities (KSA’s):
Command of the English language both written and verbal. Well organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment. Self-starting personality with an even disposition. Always maintain a professional appearance and manner. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to work beyond standard hours when necessary, including evenings, weekends, and holidays, to accommodate the guests’ needs. Ability to comprehend and follow instructions from supervisor. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. EDUCATION and EXPERIENCE High School Diploma or equivalent with at least one (1) year hospitality experience.
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Exceptional benefits including elective Medical, Dental, Vision, and Short-Term Disability coverage.
Explore our hotels! Associates receive hotel and restaurant discounts & perks at any of our properties (excluding your home property).
We Invest in Your Future Success! Become a department trainer Join our Job Coach Program.
Continued Leadership Education Program! We offer an ongoing Performance Hospitality Leadership Series (PHLS, Weekly Webinars, e-learning courses).
Enjoy the Holidays! We offer Seven (6) paid holidays throughout the year.
Company paid Basic Life Insurance, AD&D, Long-term Disability, Employee Assistance Program (EAP) and Travel Assistance Program.
Paid Time Off (PTO)
Celebrate You! Choose one (1) paid day of personal celebration each year to use however you choose
“Performance Hospitality is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, national origin, veteran, or disability status”
Drug-free Workplace
