Events & Conference Services Manager

Event & Conference Services Manager | Hotel Indigo

Let's start off with the most important part-what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status

• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
• Cellphone Allowance
• Incentive Eligible
• Commuter/Parking Allowance
• Earning potential: Base pay + quarterly uncapped incentive and annual capped incentive eligibility.

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do:

The Brass Tacks

• Achieves SMART goals assigned
• Creates a seamless experience for the client from sales to event management
• Meets and exceeds expectations for revenue growth of assigned bookings
• Responsible for forecasting revenue of assigned groups
• Responds to clients within 24 hours
• Establishes and maintains positive, professional relationships with clients
• Creates a seamless experience for the client from sales to event management
• Obtains necessary information to ensure efficient event planning, including meeting setups, food and beverage specifications, AV requirements, etc. Provides information to operating departments based on property guidelines.
• Knowledgeable on contractual language and ability to explain to clients.
• Monitors client's satisfaction throughout planning and execution of event.
• Client relationship building including group rebooking
• Achieves client sentiment goals
• Complies with accounting standards (deposits, direct billing, and pre-payment)
• Confirms accurate revenue posting and client billing
• Achieves sales activities, as assigned
• Meets and exceeds expectations for revenue growth of assigned segments (optional function based on property requirements)
• Develops and maintains favorable working relationships and open communication with all departments
• Ensures all applicable standards, policies and procedures are fully implemented in all departments
• Attends required meetings
• May require additional job functions based on business needs, property needs, or other general requests from leadership.

The Nitty Gritty

• Minimum of two years of hospitality event experience
• Strong sales and negotiation skills
• Ability to read/write business correspondence effectively
• Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals. Ability to compute discounts, interest, commissions, proportions, and percentages.
• Strong management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
• Strong interpersonal influence skills, including coaching, motivating, delegating, and relationship-building.
• Ability to travel as needed (including air or car, hotel overnight stays, and client entertainment.)
• Computer literacy in Microsoft Office; Word, PowerPoint, Teams, OneNote, and Excel.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.