Event Manager

Hotel: Crowne Plaza Albuquerque

Position: Event Manager

Pay Type: Salary

Dress Code: See Property Specific Guidelines

Description:

Event Managers are responsible for qualifying, booking, and detailing all corporate day meetings with zero to 9 guest rooms. The Event Manager will manage service groups as turned over from the sales department.

The Event Manager acts as the liaison between the hotel operations team and group contacts to ensure a smooth and successful event for the client. The Event Manager will be responsible for maintaining overnight room blocks, catering, audio-visual, and setup requirements.

Event Management Responsibilities:

• Responds in a timely manner and in accordance with company standards to all phone or electronic inquiries. The Event Manager handles all-day meeting inquiries.
• Ensures business booked is within hotel parameters.
• Conduct site visits as needed and handle walk-in inquiries as needed.
• Processes all business correspondence within acceptable time limits. Creates contracts and other related booking documentation as required. Manages and maintains account files.
• Understands the overall market – competitors’ strengths and weaknesses, supply and demand, etc. and knows how to sell against them.
• Detail event with the client to include all food and beverage, set up, audio-visual needs, and billing. Ask appropriate questions/make suggestions to make sure the details meet the group and hotel’s needs. Create Event Orders and Event Checks.
• For groups turned over from sales: manage room block to include cut-off reminders, educate the client on potential attrition charges, and ensure VIP or comped rooms are set up and routed properly.
• Create group resumes and communicate client needs to all departments of the hotel and ensure they follow through.
• Send amenities to group contact and VIP guests if needed.
• Assist groups with off-site meals and activity suggestions, group golf, restaurant reservations, or spa reservations.
• Connect with clients throughout the event to make sure everything is going well.
• Ensure billing is done correctly and accurately, and in accordance with hotel/company standards. Review final bills and sign off on them.
• Send thank you notes.
• Any other duties as assigned by the Director of Sales.

Administrative Responsibilities:

• Attend weekly meetings as needed (BEO meeting, sales meeting, etc.)
• Assist with holiday events, Grand Tastings, and other hotel events as needed.
• Provide office support and assist in coverage during PTO, days off, etc.
• Serve as program Administrator—responsible for menu updates, pricing increases, etc.
• Create diagrams as needed.

Goals for Event Manager within the First Year:

• Learn to book small room blocks
• Have a complete understanding of hotels in the comp set
• Shop competitors, get menu prices, event policies
• Create binder/folders of comp set and maintain and update each year. Educate catering team
• Learn how to sell against competition and promote your hotel.

Crowne Plaza Albuquerque is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Ability to Relocate:

• Albuquerque, NM 87102: Relocate before starting work (Required)

Work Location: In person