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SalaryAbout Us
The Olive Ann Hotel is a 79-room locally owned and operated boutique hotel in the heart of downtown Grand Forks. Firmly rooted in Grand Forks’ legacy of aviation, The Olive Ann Hotel established a fresh benchmark for sophistication, top-tier service, and a refined experience. Our inspiration stems from the legacy of aviation pioneer Olive Ann Beech, known for her remarkable business acumen and her deep appreciation for art, beauty, and design. We carry forward her legacy with a penchant for delivering extraordinary experiences, paying homage to her extraordinary spirit.
The Olive Ann Hotel Mission Statement
Our mission is to create an unparalleled experience by fostering authentic connections and inspiring intentional service, leaving a lasting and memorable impression.
The Olive Ann Hotel Core Values
Excellence, Perseverance, Integrity, Collaboration
Job Description
This position coordinates the execution of an event within our event facilities. This position ensures exceptional service by all service staff during an event. This role directs and motivates team members while personally assisting in providing high quality service based on requirements and standards. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. This position is a part time role.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Coordinates bar and room setup and well as cleanup at the conclusion of event.
- Maintains a smooth workplace with staff to ensure guest experience is of service standards.
- Consults with representatives of client group or organization to execute details such as number of persons expected, display space desired, and food service schedule when on site.
- Offer direct support for your team through coaching, counseling, gentle correction, and constructive feedback.
- Visually inspect, and ensure all food and beverage meets our brand standards.
- Monitor and ensure compliance with federal, state, and local and company health, safety, sanitation, and alcohol awareness standards.
- Ensure all end-of-night billing gets finalized by client the day of the event.
- Follows department and hotel policies, procedures, and service standards. Complies with safety and security procedures.
- May be asked to drive catering vehicles.
- Attend all required meetings.
MINIMUM REQUIREMENTS:
- Two years related work experience.
- Strong verbal, written and interpersonal communication skills.
- Strong competency in Point-of-Sale systems.
- Strong knowledge of state and federal laws and regulations related to food, safety, and sanitation.
- Ability to work proactively and independently while fostering a workplace based on teamwork.
- Ability to meet the physical demands of standing, walking, squatting, and lifting extended periods of time. Ability to read, to answer phones, to draft emails and other correspondence, to work effectively in a food and beverage environment as well as office environment, and to occasionally travel (locally) to other businesses.
- Alcohol service certification.
- ServSafe certification.
- Excellent organizational skills, strong ethics, honest behavior, ability to follow guidelines, structure, and established policies.
- Flexible scheduling is required, often working nights, weekends, and holidays.
POSITION DETAILS
This position reports to the Event Manager.
