• This position is open until filled with an initial application review to take place after February 9, 2023.
• The salary range for this position is $5,373 - $5,750 per month depending upon qualifications and internal equities and is non-negotiable.

FUNCTION OF THE UNIT

Academy for Professional Excellence, a project of San Diego State University School of Social Work, was established in 1996 with the goal of revolutionizing the way people work to ensure the world is a healthier place. Our services integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships. Providing around 70,000 learning experiences to health and human service professionals annually, the Academy provides a variety of workforce development solutions in Southern California and beyond. With five programs, three divisions and over 100 staff, the Academy’s mission is to provide exceptional learning and development experiences for the transformation of individuals, organizations, and communities.

When you join the Academy team you can expect to contribute to an inclusive and innovative environment where the sharing of ideas, perspectives, and experiences is welcomed and encouraged. In applying for a position at the Academy, we invite you to consider our Core Values and our commitment to Diversity, Equity, and Inclusion.

The Academy is committed to the recruitment of individuals who represent the full diversity of our community. We recognize that experience and skills related to the position may have been acquired via life experiences, work, and/or education and training. We are interested in learning more about your unique experiences and how they might contribute to our mission. We invest in people to create an innovative work environment that promotes well-being and a culture that builds on and fosters the strengths of its staff and their intersectional identities.

The Academy Evaluation Services Team provides evaluation support to all Academy programs, including assistance in developing logic models and defining expected outcomes of training and Academy services. In conjunction with Academy programs, they develop evaluation plans, design evaluation tools and electronic data collection systems, analyze data, write reports, and provide feedback to both Academy programs and Academy stakeholders. They also assist programs in using evaluation results to enhance training and services.

PURPOSE OF THE POSITION

SPECIFIC DUTIES

• Responsible for advanced-level survey and dashboard creation, programming, distribution, and maintenance

• Assist the Evaluation Systems Supervisor with data dashboard coordination
• Manage and track requests for support via the Zoho ticketing system, including communication with internal evaluation team members/program staff and completion of evaluation requests
• Create new reporting templates and procedures and communicate changes to appropriate partners
• Maintain databases; gather, organize, analyze, provide reporting, and interpret data
• Train support staff on Evaluation Systems, technology, and procedures
• Oversee maintenance of data collection forms (feedback surveys, needs assessments, pre/post assessments, etc.)
• Participate in identifying new sources of data and methods to improve data collection, analysis, and reporting
• Assist with quality assurance activities, including the creation and maintenance of procedures, data checking, and data clean-ups for surveys and dashboards
• Attend and facilitate Zoom meetings
• Create and maintain data codebooks
• Provide evaluation technical assistance to Academy stakeholders
• Assist in making progress toward program goals, priorities, and major work schedules

• Lead data dashboard visualization activities throughout the year and produce data visualizations for annual reporting in alignment with evaluation team needs and Academy branding guidelines
• Ensure accurate data collection, transfer, archiving, maintenance, analysis, and communication across programs

• Stay up to date on all information regarding evaluation processes, including resources, concerns, relationships with constituents, and county organizational culture
• Establish and maintain a positive teamwork environment
• Miscellaneous ad hoc evaluation and reporting requests
• Perform other duties as assigned which are in the best interests of the Academy for Professional Excellence
• Travel to off-site locations for Academy and Program meetings (primarily in Riverside and San Diego).

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

• Ability to work in a team setting & relate well to others within the Academy for Professional Excellence environment
• Ability to interact effectively with co-workers, partners, and professionals
• Ability to understand and follow posted work rules and procedures
• Ability to display motivation and strong interpersonal skills
• Ability to display organization and meet deadlines
• Ability to display good judgment and common sense
• Ability to demonstrate a high level of cross-cultural sensitivity
• Fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation
• Ability to understand, interpret, and communicate procedures, policies, information, and instructions
• Detail-oriented
• Basic foundation of knowledge and skills in technical information systems and application program packages
• Working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods
• Basic understanding of networks, data communication, and multimedia systems
• Knowledge of trauma-informed and recovery-oriented principles
• Ability to foster a relationship that reflects our vision of diversity, equity, and inclusion
• Fluency in using standard office software packages for report preparation, presentation designs, and other work products as needed, including Microsoft Word, Excel, and PowerPoint
• Knowledge of Qualtrics survey and dashboard systems
• Previous experience using SPSS
• Previous experience working with Learning Management Systems and Training Management Systems

• 5-years of progressively responsible experience performing varied or specialized administrative and analytical duties and/or service as a program administrator.

• Previous experience conducting program evaluations for health and human service programs.

• Candidate must reside in California or live in a commutable distance from SDSU at time of hire.
• Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check).
• San Diego State University Research Foundation is an EEO/AA/Disability/Vets/Title IX Employer.