Escape Room Manager

Escape Quest is looking for a Manager to join our Alexandria location.

POSITION SUMMARY

Our Escape Room Manager is responsible for the oversight and supervision of employees, administration and customer satisfaction.

WHAT WE ARE LOOKING FOR

A strong leader with solid management experience.

RESPONSIBILITES

• Supervision of all Escape Room operations on a daily basis
• Interviewing and training new employees
• Scheduling staff for shifts
• Managing all marketing efforts and social media campaigns
• Interfacing with corporate clients
• Booking and managing private events
• Answer phones and dealing with customer issues
• Preparing weekly status reports
• Opening and/or closing duties
• Prop repairs

PERSONALITY REQUIREMENTS

• Possesses STRONG communication skills
• Possesses STRONG multi-tasking and problem solving skills
• Follows through on customer requests.
• Is patient and courteous with customers.
• Expends extraordinary effort to satisfy customers.
• Listens, observes and strives to gain understanding of others.
• Treats all people with respect, courtesy and consideration.
• Relates and connects well with others.
• Is punctual and practices strong time management.
• Takes the lead and solves problems.

HOURS AND FLEXIBILITY

Managers must be flexible with the ability to primarily work evenings and weekends.

PHYSICAL DEMANDS

Position requires sitting, lifting, bending, reaching without any difficulty.

EDUCATION / EXPERIENCE

• 2+ years in customer service
• 2+ years management experience
• Basic computer skills
• Social media

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Evening shift
• Every weekend
• Holidays

Application Question(s):

• Are you available to work weekends and evenings?

Education:

• Bachelor's (Preferred)

Experience:

• Management: 2 years (Required)

Work Location: In person

Application Deadline: 11/26/2021