Address
Form of workJoin Exbabylon, 2022's Best Places to Work Inland Northwest, one of INC 5000’s fastest growing companies and a leading Northwest Managed Service Provider.
Summary
As a member of the Exbabylon Escalations Team you will be responsible for primarily break/fix outages at client locations, either with a physical onsite presence, or via remote access into the environment. A successful candidate for this position will take pride in helping people use technology, bring a high level of customer service skills to the team, and enjoy working in a fast past, ever changing environment. Ability to handle projects independently and excellent written/verbal communication skills will allow you to succeed as part of this collaborative, diverse team.
Lots of growth opportunities for someone who lives a highly technical lifestyle, brings outside-the-box thinking, innovative ideas, and the desires to quickly find a solution to every problem. Exbabylon puts a high value on teamwork, customer focus and personal/professional growth— we put our employees first and focus on serving the customer creating an engineer-led, solution-led team.
Day to Day duties, include end user support, server management (both on premise servers, as well as cloud hosted services), network troubleshooting, and general problem-solving skills. Project work could include network deployment, Voice Services Deployment, Security Services configuration amongst many other potential opportunities to shine and/or grow into!
Required Skills:
- Excellent written and verbal communication skills
- Advanced overall Troubleshooting Skills
- Capability to effectively document technical information
- Ability to work efficiently in a team as well as independently and prioritize tickets based on immediate needs
- Minimum 2 years of experience working in the IT support or computer service industry
- Basic functioning knowledge of IP technologies
- Advanced knowledge of Windows and Mac operating systems
- Experience with Microsoft Office 365 and Azure Management
- Fundamental understanding and comfort supporting Active Directory environments
- Understanding of VOIP technology
- Expert level knowledge of IP and DNS
- Very strong cyber security awareness and knowledge of base cyber principles
- Advanced knowledge of Microsoft Server & Windows operating systems
- Experience with virtualization platforms Hyper-V and/or VMWare
- Ability to adapt to change and handle stressful situations
- Hands-on experience and a high comfort level troubleshooting/repairing all types of computer hardware
- Analytical thinker with the ability to "think outside the box" to resolve customer impacting situations.
- Physical Network Installation and Troubleshooting Skills
- Firewall and switch configuration familiarity
- Windows 10 expert level support ability
- Mac OSX expert level Support ability
- Cloud Services familiarity, with focus on Azure Services
- Active Directory – Management and troubleshooting
- Advanced overall Troubleshooting Skills
- Great Client facing presence with the ability to fluctuate between client's needs and client’s desires
- Ability to ask for assistance when needed, but aware how to resolve issues on their own
- Ability to work as a team, or within a small diverse group of individuals
Preferred Skills:
- SonicWall Management
- Cisco Networking Experience
- Azure Services (i.e., Azure VM, VDI, Networking)
- Working Knowledge of ISP functionality
- Vendor Management experience
- VOIP Deployment
Other Requirements:
- Excellent typing skills
- Ability to life 50lbs regularly
- Driver’s license with no restrictions and ability to drive company-provided motor vehicle
- Pass an in-depth background check both on hire date and as needed
- Position will require (very) occasional nights/weekends like any other in the IT field
Physical Requirements:
Work is primarily knowledge-worker oriented using computer systems. Occasional exertion and lifting of up to 20 pounds to move office or computer equipment. Occasional crawling, kneeling, and squatting. Constant use of computer (keyboard/mouse), and phone. Visually inspects, prepares, and analyzes data & figures, views computer constantly. Occasional travel (car/airplane). Occasional exposure to outdoor environmental conditions as a result of travel.
About Us:
Exbabylon, a New Charter Technologies company, is 2022's Best Places to Work Inland Northwest, one of INC 5000’s fastest growing companies and a leading Northwest Managed Service Provider. Guided by our values as a local company dedicated to our clients and team, Exbabylon is a great place to work with amazing benefits, and you'll have a job that is anything but routine if you love technology, love helping people use it better, and want to work for a company that is growing on that mission.
Benefits: Competitive compensation package starting at $27/hr or DOE. Robust benefits package including Responsible Time Off, Health/Vision/Dental/Life (individual and family coverage), 401(k) w/ Match, Certified Financial Planning, and Gym Reimbursement.
Exbabylon is committed to creating an inclusive environment and is proud to be an equal-opportunity employer. Complete Technology Solutions recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
