Equine Account Manager

Great Care, Delivered™ is the promise that we make to our customers.  If you have a passion for helping animals, and a love for serving others – we want you to help us deliver on that promise by joining our Equine Inside Sales Team. 

Wedgewood Pharmacy is the leader in custom compounding for Equine veterinary prescribers and patients nationwide.  We pride ourselves on world-class customer service.  Due to high demand and growth, we are currently seeking an Equine Account Manager to join our Insides Sales Team.

Using knowledge of company products, services, and policies, the Account Manager will assist callers with inquiries and offer practical solutions based on the customer's needs. They will also help place prescription orders and answer or direct questions to the appropriate department. We are looking for someone who is passionate about helping others resolve problems.

When will you work?

• This is a full-time position working onsite in our Lexington, KY facility from 8:00am – 5:00 pm.

What you’ll do:

• Working with Territory Manager (s), promote Equine products to veterinarians with the goal of achieving sales growth.
• Answer incoming calls, manage the set-up of new accounts, maintain relevant information for each account.
• Contact veterinarians and patients to obtain information necessary to fill prescriptions
• Resolve customer issues regarding service, products, delivery, and account information in a timely, accurate and professional manner
• Coordinates follow up with sales activities/inquiries within territory.
• Quotes prices and provides information regarding terms of sales and delivery dates.
• Provides customers with product information. Develop and manage customer relationships with targeted veterinarians focusing on the promotion of pharmaceutical products.
• Demonstrates thorough knowledge of equine pharmaceutical products and competitor products to further educate veterinarians and our customers
• Maintain knowledge of products, pricing, shipping details and protocols of the pharmacy
• Direct phone calls and messages to the appropriate employee or department
• Obtain billing information
• Continuously update files of veterinarians and patients
• Assist in the training of new employees when necessary

Who you are:

• Proven to be successful in influencing and selling skills
• Aptitude for learning technical and scientific product related information
• Outstanding communication and organizational skills
• Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Strong interpersonal skills and the ability to collaboratively build relationships with stakeholders, including staff, external partners, and others
• Demonstrate proactive approaches to problem solving with strong decision-making capability
• Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service and response
• Demonstrate ability to achieve high performance goals and meet deadlines in a fast-paced environment
• Forward looking thinker, actively seeking opportunities, and proposing solutions.
• Ability to be part of a growth company with developmental opportunities 

What you’ve done:

• Obtained Equine industry experience
•  Developed strong computer skills specifically in Microsoft Office

• Obtained a Pharmacy Technician License or are willing to obtain upon hire
• Experience in customer experience, pharmaceutical sales, or previous veterinary care

What’s in it for you:

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• 401(k) retirement plan with a generous company contribution to help you save for the future
• Company Paid Life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
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About Wedgewood Pharmacy & Blue Rabbit

For over 40 years, Wedgewood Pharmacy has been trusted to deliver high-quality compounded medications, now reaching over 40,000 people and the animals they love. Our company has grown dramatically from our humble beginnings in 1980 because we never stop asking how we can improve patient care while serving our customers better, smarter, and faster.

To keep growing, we depend on people who thrive pushing the envelope of innovation in everything we do while keeping a laswer focus on patient care.  We trust our employees to deliver unique medications to hundreds of thousands of people and animals whose health is our only business. 

Blue Rabbit is a leading provider of veterinary healthcare technology, pharmacy services, and care coordination solutions. Its 200 passionate and experienced animal health professionals serve the veterinary community through a network of five pharmacies nationwide and a technology center in Portland, ME. The Blue Rabbit team is driven by a collective vision of improving patient health and practice financial outcomes through improved medical compliance and exceptional client experience.

Wedgewood Pharmacy/Blue Rabbit is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  If you require an accommodation due to a special need or disability, please let your recruiter know what accommodations you will need.